5 replies to this topic

[cjaramis]

Dear Staff/Players

 

I am updating IRO after 2+ months away, have some login issues and need to access support.

 

Support page is non-responsive 90% of the time and when I manage to load and fill the template, instead of sending the message it crushes with the same oops message that its been there since 2nd quarter.

 

Can you please guide me on what are my alternatives to communicate with a human being that can guide me to access the game.

 

Thanks kindly for your time and advise.

 

[Ilindith]

Try this

 

https://forums.warpp...t/#entry2866543

[Krexus]

Greetings Cjaramis,

 

I have recently sent you a message of instructions and request for more details. My apologies this intermittent technical issue that is affecting many users infrequently. If you run into any further issues, please feel free to PM me. Thank you.

[8464131223201318730]

Greetings Cjaramis,

 

I have recently sent you a message of instructions and request for more details. My apologies this intermittent technical issue that is affecting many users infrequently. If you run into any further issues, please feel free to PM me. Thank you.

 

i found the problem occur when user trying to fill ticket because they are not logging in to https://support.warpportal.com/ 

i found the problem not happening if they are logging in. 

 

despite all of that they just ditch me with " we just cant allowed to do that." without any particular reason. and im not satisfied with ur CS

but i will support this support page .

[JadeMountain]

i logg in then fill text and sent, and still get same OOOPs

[cjaramis]

i logg in then fill text and sent, and still get same OOOPs

Send Krexus a pm. He managed to help me.

Allow me to be vocal. As simple users we have to go far in order to play. Current service standards put a lot of responsibility on the plate of the player. It doesnt have to be this difficult. You are losing market share with this nonsense.

Support is your side of the deal WP. Get it working. Seriously. Do your part. You are miles away from a decent service.

Have a game with a functional support system. We are here to play, our work is somewhere else.

Thanks.

Edited by cjaramis, 28 October 2018 - 03:59 PM.