I understand that the 2nd Password, or PIN, on the account is meant to make the account more secure, and it does. The problem is that there are people who don't care that much about how secure their gaming account is (including me), and its a hassle to get it reset if you forget it. This isn't to say that the PIN is bad or should be gotten rid of, just that it might be easier to make it an optional feature. I've played a few games that allow you to set a pin for your account if you want to, but don't force you to if you can't be bothered. I really think RO2 would be better off going this route as well.
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