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Unable to convert WP points

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#1 LuminousDecember


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Posted 16 December 2018 - 11:14 PM

i buy WP points with mobile payment region (Indonesia)


The price is Rp 60.000 with taxes the total price is 




I bought it successfully but when i try to convert it, there is no button to convert it on my account information.  


i have the proof that i bought it in case you want to testify my complaint. but i wont post on this forum. 


so the item is


410 WP = Rp. 60.000


Total price with Taxes Rp.66.000


Ragnarok Online 2 


Please Reply Asap i am so pissed of


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#2 VModCupcake


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Posted 17 December 2018 - 12:13 PM



Sorry you are having this problem.  For something like this I think it would be best if you make a ticket.  Here is the link to the support page.  For type of ticket choose "Technical/Web Support" and attach any proof you have of the purchase on the ticket at the bottom.


If you have any questions, feel free to send me a pm.


I hope your issue is resolved soon!

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#3 flukeSG2


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Posted 17 December 2018 - 09:44 PM

Maybe you should tell them the email address to send a ticket since the support webpage doesn't work for the majority of people for the last year or so.  Email ro2support@warpportal.com to create a ticket.

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