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WP Support One Response per Day!


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#1 Berna21

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Posted 18 February 2019 - 09:52 PM

WP Support replies only once per day, that's why tickets are taking too long to solve.
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#2 VModCinnamon

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Posted 19 February 2019 - 12:33 AM

Hello,

I was assured for your specific case, you are to get a response later today (US day time).


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#3 LordYggdrasill

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Posted 19 February 2019 - 02:49 PM

Invest more $$$ in buying WPE and car shop items and you will notice a signiifnant improvement of their response time.
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#4 Berna21

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Posted 19 February 2019 - 03:11 PM

Invest more $$$ in buying WPE and car shop items and you will notice a signiifnant improvement of their response time.

 

So this is more on money than free play? Just like PAY TO WIN something...


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#5 Ashuckel

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Posted 19 February 2019 - 09:19 PM

their reply is based on staff avaiability and ticket complexity


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#6 VModCinnamon

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Posted 20 February 2019 - 01:49 AM

Invest more $$$ in buying WPE and car shop items and you will notice a signiifnant improvement of their response time.

 
Please let's not troll like that :/, the user is in distress and looking for assistance.
 

So this is more on money than free play? Just like PAY TO WIN something...

 
PM me again if they did not respond to you as planned.
 

their reply is based on staff avaiability and ticket complexity

 
This.


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#7 Berna21

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Posted 20 February 2019 - 02:56 AM

 
Please let's not troll like that :/, the user is in distress and looking for assistance.
 

 
PM me again if they did not respond to you as planned.
 

 
This.

 

They replied and I replied also but again I'll wait again for a day or two for just one response from them. This will take a week or two or even a month or maybe a year if its like this always...


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#8 Berna21

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Posted 20 February 2019 - 08:49 AM

I'm really disappointed and pissed, accusing me using third party program on my account which I opened in different game client and logged out before sleeping. Would I bother doing this topic, messages and tickets if I really did that? Such Stupidity.

 

It's now thursday 1:45am, its been 5days already since the suspension. I'm not buying that crap when I know I played them personally before they suspended my accounts. :pif: :pif: :pif: :pif: :pif:


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#9 VModCinnamon

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Posted 20 February 2019 - 09:06 AM

We will carry this conversation in the existing PM as discussing a ticket handling and/or account suspension on forums is not advised. Thank you for understanding. 


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