Hello, we have started the restoration process. 12 noon will most likely be the soonest that the servers will return.
Update 12:03pm: Currently the server is processing the restore. Currently I am waiting for the next estimate from the IT team.
Update 2:24pm: Received data. Starting our checks.
Update 2:45pm: Data is shown to be good. Applying it to the server.
Update 3:20pm: Restores are all applied. I am making a final back up then opening the server.
Update 3:40pm: Servers are open. Cart, mail, inventory, zeny, and storage data was rolled back. Character EXP and quest data was not. As the issue only happened over a 45 minute period users affected by the rollback are minimal.
FAQ:
Q: Was this an attack?
A; No, the Chaos servers developed an issue at around 5:30am this morning.
At 6:15 we took down chaos to investigate the cause of the issue.
8:50 we have made backups all character data and started the restoration process.
Q: Will there be a rollback?
A: Yes, the Chaos servers stopped saving some character data at 5:30am this morning. We will attempt to roll data back to 5:20am.
Q: Will there be compensation?
A. Yes, all active VIP users will receive 1 day of VIP. EXP/Drops events will be extended. Any points used on the chaos server during this time will be returned.
Q: Will the events be extended?
A: All events but Janeway will be extended 1 week.
Update: Restores are all applied. I am making a final back up then opening the server.