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Receive error when logging in to alt account- MSI_REFUSE_EMAIL_NOT_CONFIRMED(10)


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#1 Lazerbomb

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Posted 17 April 2019 - 10:45 AM

I recently came back to RO. I can log in to all my other accounts except one and I receive this error any time i try to log into it. Problem is this account was an old friend's account from 2009/10 who gave it to me when they quit so I do not have access to the email. Is there any way to resolve this issue or is the account just gone forever? Thanks for the help.


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#2 VModCinnamon

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Posted 17 April 2019 - 11:32 AM

Hello there, welcome back.

For MSI_REFUSE error contact the GM staff for assistance, it's a form of account block/suspension. Reading that the account is not owned, it is highly likely restoring the account is almost impossible, regardless, see what the GM staff say.


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#3 Lazerbomb

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Posted 17 April 2019 - 11:39 AM

ok thanks, ill give it a try


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#4 KriticalAssassin

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Posted 17 April 2019 - 12:09 PM

This friend happen to be from the EU? All EU accounts were blocked.


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#5 Lazerbomb

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Posted 17 April 2019 - 12:54 PM

This friend happen to be from the EU? All EU accounts were blocked.

Oh, you know what I think she was living in Europe when she made the account. So does that mean the account is lost forever?


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#6 KriticalAssassin

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Posted 17 April 2019 - 12:55 PM

Oh, you know what I think she was living in Europe when she made the account. So does that mean the account is lost forever?

Not 100% sure if they are recoverable, but figured that may have been the cause at least


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#7 Lazerbomb

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Posted 17 April 2019 - 12:59 PM

Not 100% sure if they are recoverable, but figured that may have been the cause at least

Yea, taht solves the mystery atleast. Hopefully they can reclaim it long enough for me to get my gears off of it if nothing else lol. 

BTW does your guild still exist?


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#8 KriticalAssassin

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Posted 17 April 2019 - 01:00 PM

Yea, taht solves the mystery atleast. Hopefully they can reclaim it long enough for me to get my gears off of it if nothing else lol. 

BTW does your guild still exist?

Yeah, we still exist, most of the main crew is still here too.


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#9 Ashuckel

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Posted 17 April 2019 - 01:17 PM

Oh, you know what I think she was living in Europe when she made the account. So does that mean the account is lost forever?

i've seen a few cases of ppl who made the account in EU originally but don't live there, that the account can be released, but the process is with the GMs via ticket and her info.


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#10 Lazerbomb

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Posted 17 April 2019 - 04:40 PM

i've seen a few cases of ppl who made the account in EU originally but don't live there, that the account can be released, but the process is with the GMs via ticket and her info.

RIP. Knowing the GMs, they wont let me recover it without her info even though I am the only person that has logged onto the account in almost a decade lol


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