16 replies to this topic

[Zander]

Hello guys. I cant seem to open ro and this is the message i get as soon as i try to open the client. Any help would be nice ty in advance

[VModCinnamon]

Please see solution #2 here.

[Erlak]

same problem here, and already tried these solutions and did not solve

[VModCinnamon]

Test switching to Google DNS.

 

How to use switch DNS:

https://developers.g...-dns/docs/using
https://www.howtogee...p-web-browsing/

 

[Erlak]

Test switching to Google DNS.

 

How to use switch DNS:

https://developers.g...-dns/docs/using
https://www.howtogee...p-web-browsing/

 

 

This option solved the problem for me.

 

Edited by Erlak, 10 May 2019 - 06:59 AM.

[Zander]

So i tried to use my mobile phone as a connection and it works but as soon as i switch back to my home wifi it doesnt open the client. Which is really weird.

[VModCinnamon]

This issue is DNS related. It is being worked on.

Switching to Google's or OpenDNS may resolve the issue so give that a try.

[LordYggdrasill]

Many ppls are encountering this issue right now, I think its necessary to fix this quick.

[spornax]

I have the same problem of being unable to connect to patch server. Haven’t been able to login for about 7-8 hrs now. Tried the method of switching DNS, but that didn’t work at all.

[INREM]

Same issue. This is definitely not isolated. I’ve run a few accessibility scans and the site and game servers are experiencing DNS lookup errors in a variety of major networks across the world. Switching to google’s DNS severs didn’t fix the issue for me, FWIW.

[VModCinnamon]

The staff are still looking into this. For now we have number of proposed solutions, first check solution #2 posted here. The other solution involve switching the DNS server to something else like Google's or OpenDNS, there are other DNS available for public use so check which one works for you. If you do not know how check the guide linked below.

 

How to switch DNS Guide:

https://www.howtogee...p-web-browsing/

 

In the scenario DNS change does not solve the issue, and if only the game client was last updated by May 9th, then I'd suggest patcher bypass. 

I will add the steps in spoiler tag and stress that this solution is temporary and at any means should not be used as a preferred method. Bypassing the game client is risky as it will prevent the client from receiving critical updates.

 

Note: Patcher bypass is only meant to resolve the DNS issue with the patcher itself, if there is an underlying network issue or login issue then this solution may not work for you.

 

If you feel adventurous give this a try but keep the warning noted.

 

How to bypass Renewal patcher client:

Spoiler

1. Browse iRO folder and find Ragexe.exe.
2. Right click the exe file, choose Create shortcut.
3. Move the newly created shortcut to the desktop for now.
4. Right click the shortcut, choose Properties, choose Shortcut tab.
5. In the Target bar, add -1rag1 at the very end, make sure there is a single space between that and the existing target path. So it should look like this: "C:\Users\Windows\Ragnarok\Ragexe.exe" -1rag1-
6. Apply and then OK.
7. The new shortcut now can be used to launch the game.
8. Note that for this method you MUST run Ragnarok.exe often to make sure your client is receiving the appropriate patch files. When patching every active RO client must be closed

 

Finally, if nothing works for you, take a traceroute and share it in your post. The entry may be lengthy so please try to add spoiler tags around the log.

 

How take a traceroute log to RO:
https://unreserved.e...um-help.html#pt

 

 

[MoyuZ777]

If you are with Comcast, you are likely using ipv6. Use DNS for Ipv6 from OpenDNS which should be:

 

2620:119:35::35

2620:119:53::53

[MrLekkz]

There are a bunch of people with the same problem on discord. Hope you guys fix it asap

[CharBestGrill]

https://imgur.com/gallery/PBpDNMD

Edited by CharBestGrill, 10 May 2019 - 08:25 PM.

[ilux]

Same issue when I try to enter to the game through Steam. Without  Steam all works fine. (I use google DNS)

Edited by ilux, 10 May 2019 - 11:00 PM.

[bgmds]

WP: we just blocked NA, which is more efficient than blocking EU 

[Goblin420]

Just wanted to say thanks to VMODCinnamon for the instructions on bypassing the patcher. Checked my network logs and nothing was getting misrouted or blocked, been having this problem for over a day now. Just skipped the patcher and all is well, logged right back in. Couldn't even get to these forums for the longest time and according to isitdownrightnow.com they're still down. Tried Google & Cloudflare's DNS servers, both still dead in the water on connect. Tried VPN from different countries on the allowed iRO countries list and still nothing. I was pretty sure the server was 100% dead, something along the lines of what the user bgmds said above this post.

 

I noticed ragial.org was still up and running through so I started trying to get in any way possible. Had to login to my Warp Portal account page (which works while the main frontpage is still down) then from there click the support forums button to finally get here. I really have no idea why that worked but it did and it let me find this thread. I guess that's not going to be to helpful if other people still can't get here but maybe it'll help the admin staff figure out WTF is going on.

 

https://www.isitdown...portal.com.html  &  https://www.isitdown...portal.com.html <-- Monitored down for the last 49 hours. 

 

Edit: Fixed links. 

Edited by Goblin420, 11 May 2019 - 03:56 AM.