Hi,
Yesterday i bought $75 wpe via bank transfer, and its written on my bank statement that the transaction is succeeded but the problem is the browser took ages at that confirmation part and then happened, i had to refresh the browser and it took me back to the "amount choosing" part.
i rushed myself to contact WP customer service, and it was sunday at that time there (i live in some country in south east asia, means i have 14 hours time difference with them. And the fact that i live in south east asia helped me to consider the delay cuz it was a day off for them,so i jumped into conclusion maybe thats why "no one would reply").
So i decided to wait, and wait. Took 8 hours till i got a reply from the CS and the message was saying something like "We'll forward this to the payment support team, and please kindly wait till we get back to you".
It's been 24 hours now, my WPE is still not added and i'm wondering.
What is going on? my patience is running low. How many hours should i wait? What the hell should i do?
I was using bank transfer, should i contact my bank? what if everything fails? Will i get my money back?
Has anyone ever had a same problem here?