5 replies to this topic

[JoaquinAndres]

Hello there WP.Since monday many of latin america players has some issues to connect game services. We discovered it is to be with Movistar isp,could you please fix that because from time to time we got d/c
With all this said could you please extend ad bunny refine event pretty please? Thanks

[VModCinnamon]

Greetings,

To help in analyzing the issue better, I strongly suggest the affected users provide a traceroute log.

 

Taking a traceroute log guide:
https://unreserved.e...um-help.html#pt

 

You can share the log here or in a ticket to the GM team.

[JoaquinAndres]

Traza a la dirección playragnarok.com [128.241.93.13]

sobre un máximo de 30 saltos:

 

  1    <1 ms    <1 ms    <1 ms  

  2    13 ms    10 ms     8 ms  XXXXXXXXXXXXXX

  3    41 ms    40 ms    40 ms  

  4     *        *        *     Tiempo de espera agotado para esta solicitud.

  5    38 ms    44 ms    40 ms  

  6    47 ms    44 ms    45 ms  

  7   102 ms   119 ms     *     

  8   105 ms   109 ms   110 ms  

  9   123 ms     *       70 ms  ae-4.a00.miamfl02.us.bb.gin.ntt.net [129.250.9.45]

 10   159 ms   148 ms   146 ms  ae-4.r05.miamfl02.us.bb.gin.ntt.net [129.250.3.40]

 11    95 ms    83 ms    73 ms  ae-1.r21.miamfl02.us.bb.gin.ntt.net [129.250.4.88]

 12   107 ms   103 ms   105 ms  ae-4.r22.dllstx09.us.bb.gin.ntt.net [129.250.2.219]

 13   138 ms   152 ms   139 ms  ae-5.r22.lsanca07.us.bb.gin.ntt.net [129.250.7.69]

 14   143 ms   146 ms   141 ms  ae-1.r00.lsanca07.us.bb.gin.ntt.net [129.250.3.17]

 15   137 ms   146 ms   137 ms  ae-1.a02.lsanca07.us.bb.gin.ntt.net [129.250.3.234]

 16   158 ms   151 ms   156 ms  xe-0-0-20-0.a02.lsanca07.us.ce.gin.ntt.net [198.172.90.170]

 17   139 ms     *        *     pedestal.demarcation.gravityus.com [204.2.170.42]

 18   144 ms   142 ms   139 ms  portal.demarcation.gravityus.com [204.2.170.50]

 19   160 ms   145 ms   145 ms  128.241.93.13

 

Traza completa.

 

I did not trace to prontera nor eden where i got the problems, thanks ^^

[VModCinnamon]

Random drops may not be an issue, however if they are constant then it may cause connectivity problems.
For the sake of visual representation, I would highly recommend using PingPlotter [link].
 
How to use PingPlotter:
After installation, add the address: playragnarok.com in the designed area. Set the intervals to a moderate value 5~10 seconds then run the test.
Observe the Latency bar and PL% for packet loss reading (red). Other than that, there may be an issue along the way to servers on NTT side, nothing much we can do at the moment till enough logs are provided as they will help pinpoint the problem.
 
Sample UI of the software in action.

Spoiler

[JoaquinAndres]

Heres another tracert I did now that the server disconnect me T.T hope it can help

 

Traza a la dirección playragnarok.com [xxxxxxxxxxx]

sobre un máximo de 30 saltos:

 

  1    <1 ms    <1 ms    <1 ms  x

  2    36 ms    41 ms    45 ms  x0.0.0.0]

  3    54 ms    57 ms    81 ms  x

  4        *              *           *     Tiempo de espera agotado para esta solicitud.

  5    57 ms     40 ms     38 ms  x

  6      *             41 ms     39 ms  x

  7   107 ms   108 ms   101 ms  x

  8     *              *             151 ms  x

  9     *           133 ms     *     ae-4.a00.miamfl02.us.bb.gin.ntt.net [129.250.9.45]

 10   253 ms      *             *     ae-4.r05.miamfl02.us.bb.gin.ntt.net [129.250.3.40]

 11   122 ms   116 ms     *     ae-1.r21.miamfl02.us.bb.gin.ntt.net [129.250.4.88]

 12   209 ms     *      175 ms  ae-4.r22.dllstx09.us.bb.gin.ntt.net [129.250.2.219]

 13   242 ms   190 ms   187 ms  ae-5.r22.lsanca07.us.bb.gin.ntt.net [129.250.7.69]

 14     *              *              *     Tiempo de espera agotado para esta solicitud.

 15     *      150 ms       145 ms  ae-1.a02.lsanca07.us.bb.gin.ntt.net [129.250.3.234]

 16   147 ms   150 ms   146 ms  xe-0-0-20-0.a02.lsanca07.us.ce.gin.ntt.net [198.172.90.170]

 17     *        *        *     Tiempo de espera agotado para esta solicitud.

 18   224 ms   167 ms   168 ms  portal.demarcation.gravityus.com [204.2.170.50]

 19   172 ms   147 ms   160 ms  128.241.93.13

 

Traza completa.

[VModCinnamon]

There are a couple anomaly readings on the latest log you provided.

Here what you need to do, include the logs in a ticket submitted to our GM team. At the same time, include the same to your ISP Support department. WP cannot directly fix this but they may help in relating the concerns.

 

Do note, issues with global connections or routing in specific resolve themselves after some time. So once exhausting all possible technical troubleshooting at your end, all what we can suggest is to wait patiently. I am not sure if proxy will help in this case but you can give something like Battleping a try.