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I cant create Ragnarok Online Game account


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#1 pac02

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Posted 20 March 2020 - 07:42 PM

How solve it? 


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#2 VModCinnamon

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Posted 20 March 2020 - 11:17 PM

If you are getting "You are not allowed to view this content" then please see staff post here. Otherwise, please let us know the error message you are getting if there's one.


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#3 Genz0

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Posted 22 March 2020 - 03:49 PM

I'm having the same issue trying to add a new acc for Rag Transcedence.

 

"

There was a problem communicating with the server.
Please try again later or contact customer support for help.

"

 


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#4 AngelCloud

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Posted 22 March 2020 - 03:49 PM

Probably region block.


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#5 Genz0

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Posted 22 March 2020 - 03:56 PM

Ok, that might be it and would explain a lot, thanks.


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#6 AngelCloud

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Posted 22 March 2020 - 03:59 PM

Ok, that might be it and would explain a lot, thanks.

Where do you live in or which country you reside in?


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#7 Genz0

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Posted 22 March 2020 - 04:12 PM

Brazil, and I never had any region problems with iRO before, I even have 2 old accounts, and some people here claim to be registering in transcendence with no problems at all.

 

Oh, it's my last post for today btw, another restriction lol.


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#8 VModCinnamon

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Posted 22 March 2020 - 04:47 PM

It is region block actually, as why some can register and some others can't is questionable.

Please contact WP GM staff as it may also be an account issue.

 

Warpportal Support:
https://support.warpportal.com/


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#9 LE0NARDHEIM

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Posted 26 March 2020 - 06:09 AM

Hi, i can install the game but when i try to log in, the game send me an error said: "Incorrect User or ID. Please try again" but is the same user and pass that i use to log in the website and to make this thread in forum.

 

Im from Colombia and i dont know if this region has any restriction. I hope any one can help me please, thank you very much for your attention!!


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#10 VModCinnamon

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Posted 26 March 2020 - 02:18 PM

Hi, i can install the game but when i try to log in, the game send me an error said: "Incorrect User or ID. Please try again" but is the same user and pass that i use to log in the website and to make this thread in forum.

 

Im from Colombia and i dont know if this region has any restriction. I hope any one can help me please, thank you very much for your attention!!

 

Hello and welcome  :)

Your issue is very different from the OP, that I wished a new topic would have been created to assist properly.

That being said, please ensure the following:

 

  • You have created a game ID appropriate to the server you wish to play on.
  • Renewal and Transcendence require separate game clients, make sure that you have installed the correct one.
  • The info used to login to WP website is different than the one used to login with to game ID.
  • Double check your credentials, such as ensure there are no extra spaces added when entering them in the client.

Let me know if this fixes your issue.

 


Edited by VModCinnamon, 26 March 2020 - 02:21 PM.

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