45 replies to this topic

[VModCinnamon]

Update:
Griffin2, a GM representative will handle your case so please keep an eye on your ticket. A solution may be provided tonight if not tomorrow. For the time being, let's be patient

[ragking]

 You just can't please everyone can't you. 

 

WP made it cheaper and easier for you and all you have to do is remember to swap the ores between Normal and HD ores. 

 

Make +10 to +11  100%  is already making refine cheaper.    This is already very very very good.

 

Let us all pay to make +10 to +11, can let WP make more profits, and then better to sustain the game, and plan for a better future.

[Griffin2]

Update: Still no updates.

[Joaco]

Update:
Griffin2, a GM representative will handle your case so please keep an eye on your ticket. A solution may be provided tonight if not tomorrow. For the time being, let's be patient

 

 

[Griffin2]

 

That was yesterday.

And I do believe im already being REALLY patient.

[Campitor]

That was yesterday.

And I do believe im already being REALLY patient.

Did you get a response? If not I will need to light a fire.

[Joaco]

That was yesterday.
And I do believe im already being REALLY patient.

That's odd. It doesn't look like it.
Good luck with that.

[Griffin2]

Did you get a response? If not I will need to light a fire.

Nope, no response yet.

 

Its 11:40 PM here, I would appreciate to get a response today.

[Griffin2]

Did you get a response? If not I will need to light a fire.

Well, its already 1:00 A.M here and I got no answer at all in both tickets I have ongoing (actually, one of them was denied yesterday without any apparent reason).

 

So I am going to sleep and i REALLY HOPE TO HAVE MY PROBLEM SOLVED when i wake up, otherwise I am going to be really disappointed at Warpportal's support team. (more than I already am about getting inconclusive answers once a day).

 

Thanks once again

[Nirvanna21]

I have been waiting for a team response for my ticket for a month, can't expect miracles.

[ChakriGuard]

I’ve been waiting for Camp to revitalize WoE for a decade, I feel bad him.

[Ultimate]

Well, its already 1:00 A.M here and I got no answer at all in both tickets I have ongoing (actually, one of them was denied yesterday without any apparent reason).

So I am going to sleep and i REALLY HOPE TO HAVE MY PROBLEM SOLVED when i wake up, otherwise I am going to be really disappointed at Warpportal's support team. (more than I already am about getting inconclusive answers once a day).

Thanks once again

The company is on California time. They can't help you if they're all at home asleep?

I can confirm I used 300 hd Ori and made an item +9 about ten times, and never +10.

Then, I made about 40 items +9 with enriched with only five breaking, then broke about 30 trying for +10, and made 5 +10. But I play with no real goal and have unlimited items it seems, so I almost forget what it's like to lose items.

[Griffin2]

I have been waiting for a team response for my ticket for a month, can't expect miracles.

That's something that should not happen.

 

Also, I was promised an answer till yesterday by Cinnamon.

Campitor also said they would fix my issue shortly, but that didnt happen either.

[VModCinnamon]

I apologize for the delay ><, from what I been told there "may be" a solution provided at the time that was indicated to me through WP staff.

This incident in particular requires a higher up involvement , I do not have the detail of the ticket so you may like to wait till staff are available at usual times, for forums interaction that is.

[Griffin2]

I apologize for the delay ><, from what I been told there "may be" a solution provided at the time that was indicated to me through WP staff.

This incident in particular requires a higher up involvement , I do not have the detail of the ticket so you may like to wait till staff are available at usual times, for forums interaction that is.

Alright, I'll wait.

 

Thanks

[Griffin2]

Update: One more day has passed and no answers were given. I still havent got my KP back and my helmet reverted to +7.

Also, I have another ticket running with delayed replies.

[Campitor]

Update: One more day has passed and no answers were given. I still havent got my KP back and my helmet reverted to +7.

Also, I have another ticket running with delayed replies.

Right then I will prod this again. This is silly.

[Griffin2]

Right then I will prod this again. This is silly.

Alright, Camp. I'm patiently waiting for a solution.

 

Thanks once again

[Griffin2]

My final update: A GM finally reached out to me ingame to fix my issue. Altough it's not the solution I expected, since i got no KP refunded, they finally did something about it.

 

Thanks you all for your attention and specially to Campitor for trying to make things faster and to Cinnamon, for not getting mad at me for overposting in here.

[YongkySH]

My final update: A GM finally reached out to me ingame to fix my issue. Altough it's not the solution I expected, since i got no KP refunded, they finally did something about it.

Thanks you all for your attention and specially to Campitor for trying to make things faster and to Cinnamon, for not getting mad at me for overposting in here.

Did you get the ores back?

[Griffin2]

Did you get the ores back?

No, neither the ores nor the KP.

I definitely didn't get the best solution, but they didn't want to give me anything more.