24 replies to this topic

[GantengMX]

Why Indonesian connection can't access all of warpportal server?
Even warpportal's website, this forum. I must to use Singapore's VPN to able access the server.

[VModCinnamon]

Hello,

Please provide a traceroute to iRO using the guide linked below:
https://unreserved.e...um-help.html#pt

 

Next, check if your connection is blocked or not to RO server (Renewal):

(credit to Axylus for base instructions).

• If you're using Windows Vista or later, then install the Telnet client.
• Open Command Prompt.
• Enter "telnet 128.241.92.36 6800".
• If the window turns blank, then you have successfully connected to the server.

Repeat the same steps however for step 3 enter the following: telnet forums.warpportal.com 80

[GantengMX]

Hello,
Please provide a traceroute to iRO using the guide linked below:
https://unreserved.e...um-help.html#pt

Next, check if your connection is blocked or not to RO server (Renewal):
(credit to Axylus for base instructions).

• If you're using Windows Vista or later, then install the Telnet client.
• Open Command Prompt.
• Enter "telnet 128.241.92.36 6800".
• If the window turns blank, then you have successfully connected to the server.

Repeat the same steps however for step 3 enter the following: telnet forums.warpportal.com 80

Its "unable to reslove target system name warpportal.com"

And i have install the telnet client and try telnet and the number but it said could not openconnection to the host

Edited by GantengMX, 17 April 2020 - 11:43 PM.

[VModCinnamon]

Hm, could be a connection issue.. somewhere. Please include this information in a ticket.

I will inform our GM team as a heads up of the situation.

 

Warpportal Support:

https://support.warpportal.com/Main/

[VModCinnamon]

Sorry, who is your ISP?

[GantengMX]

Sorry, who is your ISP?

I use mobile provider "Telkomsel"
I hope the team can fix it

Edited by GantengMX, 18 April 2020 - 12:23 AM.

[VModCinnamon]

All right, make sure to provide this information to the ticket if you haven't already. I got a word that the staff are aware of the situation and working on it with what they can.

[3505170703074552307]

Having same problem, my isp is "indihome"

[YongkySH]

same here, still cant connect to patch server (failed to connect to patchserver)

 

tried bypassing patcher but EAC wont let me

 

ISP is telkom indihome

[Jeneeus]

Someone I played with also has that problem. His ISP is also "Telkomsel". He can open other sites like YouTube but not RO, or even the forums.

[Essmikayl]

i can connect using INDOSAT mobilce service provider (hotspot tether), I think the problem lies on INDIHOME/TELKOMSEL

[3505170703074552307]

This is tracecert results

>> tracert renewal.playragnarok.com
Unable to resolve target system name renewal.playragnarok.com.

>> tracert playragnarok.com
Unable to resolve target system name playragnarok.com.

>> tracert warpportal.com
Tracing route to warpportal.com [128.241.93.57]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 1.1.168.192.in-addr.arpa [192.168.1.1]
2 4 ms 3 ms 4 ms 1.0.109.10.in-addr.arpa [10.109.0.1]
3 4 ms 5 ms 4 ms 180.252.3.253
4 4 ms 7 ms 5 ms 45.171.94.61.in-addr.arpa [61.94.171.45]
5 11 ms 12 ms 10 ms 54.190.240.180.in-addr.arpa [180.240.190.54]
6 14 ms 25 ms 18 ms 53.190.240.180.in-addr.arpa [180.240.190.53]
7 254 ms 189 ms 190 ms 150.192.240.180.in-addr.arpa [180.240.192.150]
8 318 ms * 319 ms las-b24-link.telia.net [62.115.187.122]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[3505170703074552307]

Yes i can connect using mobile data from other provider, but its impossible to play due to the ping

[YongkySH]

no updates?

[VModCinnamon]

no updates?

 

It's weekend but will try to get an update.

[ElenaGilbert]

having same issues here, but im not from indonesia or using indonesian network. 

 

here im from australia and my friend who also live in the other states in australia also having issues accessing warpportal and the game servers aswell. i kinda guess is an issue between the server and our ISP but its kinda annoying that now we have to use VPN just to access the server

[7200151012000039157]

any updates on this 

[3505170703074552307]

telnet 128.241.92.36 6800
"Could not open connection to the host, on port 6800: Connect failed

telnet forums.warpportal.com 80
Turn blank

[Essmikayl]

its been verified, the problem are not in WP's end, but on indihome/telkomsel group problem, something like undersea cable blablabla

[3505170703074552307]

well its suddenly good now, can access again lol

[YongkySH]

its working now

[Quantorion]

Sorry for being a bit off topic, any active Indo community on RT?

[VModCinnamon]

Is anyone else able to log in now? And yes, so far it seems to be ISP related.

 

Sorry for being a bit off topic, any active Indo community on RT?

 

You may want to post here instead
https://forums.warpp...onesia-di-sini/

 

 

Also a post has been removed, that was extremely inappropriate and NOT helpful to the thread.

[Jeneeus]

The players I know can play now and it really seemed it's on the ISP problem, which is fine now I guess.

[VModCinnamon]

Glad it is resolved!