Hello Midgardians,
We have been hearing reports that some players may be experiencing an unusually high Disconnection rate while playing or may not be able to access the game.
As a reminder, Ragnarok Online 2, is not available in all regions of the world at this time. However, if you are sure that you are currently residing in one of the regions where Ragnarok Online 2 is available in, please submit a Tracert to Warpportal Support at support.warpportal.com. This will help us to narrow down the cause.
If you are unsure how to do a tracert please follow the below instructions:
1. Close all programs (very important for the accuracy of your results)
2. Open up a command prompt window (start/programs/accessories/command prompt)
3. Type: "tracert playragnarok2.com" (without the quotes)
4. Hit the enter key and let the trace run until it displays triple * symbols multiple times in a row. Then, press control-C.
5. Right-click in the window, and choose "Mark". Then, highlight the entire window contents with the mouse. Copy the entry (Press Ctrl+C), open an instance of notepad, and paste (Press Ctrl+V) it there. At the top of this file, please write the current date and time, including the time zone in which you reside.
6. Save the text file and follow the following instructions.
Once you have obtained this information please send an email to your Internet Service Provider and request that they help you discover the origin of your lag and contact the party responsible.
You may also send this info to us by submitting a ticket. If you do please be sure to provide the date and time (PST) that the tracert was taken, as well as the IP you connect to the Internet from. This will help us assist you more readily.
