91 replies to this topic

[bilulo420]

Ok pecopeco card retrieved. Looks like it's fixed.

Thanks @Campitor.

[Campitor]

Server restarts completed. Mail seems to be functioning again. If ANYTHING went missing submit a ticket please so we can report it. Even if its your Jellopy collection.

[LooSiuni]

Server restarts completed. Mail seems to be functioning again. If ANYTHING went missing submit a ticket please so we can report it. Even if its your Jellopy collection.

Do I get an extra Vending Scroll with my converters? Cause it is useless withou my selling items.

[truth1492]

Fixed thank you

[8365130525134652690]

Server restarts completed. Mail seems to be functioning again. If ANYTHING went missing submit a ticket please so we can report it. Even if its your Jellopy collection.

i dont have my zeny back after the reset :'( what can i do?

Edited by 8365130525134652690, 02 May 2020 - 04:32 PM.

[Sanct89]

Buy some 500 rating compacts and they didn't come for rodex, I lost the money

[TwilightsCall]

Lost about 2mil zeny from buying something that never arrived. I sent a ticket, hopefully it gets sorted quickly.

[AcidRagee]

Server restarts completed. Mail seems to be functioning again. If ANYTHING went missing submit a ticket please so we can report it. Even if its your Jellopy collection.

I just send a ticket regarding this . I set up a vendor on pronthera and the items I tried to sell with the vendor simply disapeared when I used the Congsignment Merchant Voucher item.

This happened approximately 10 minutes before the server restart that fixed the issue people reported on this thread.

What is the average time response regarding this kind of issue?

Thank you

[TwilightsCall]

Well, I'm very pleased with the response time to the ticket, getting a response in about two hours after I submitted it.

 

Not so pleased that the response was "wait 15 days and call us again." So I guess that item is gone forever.

[fr33x]

Well, I'm very pleased with the response time to the ticket, getting a response in about two hours after I submitted it.

 

Not so pleased that the response was "wait 15 days and call us again." So I guess that item is gone forever.

 

Guess it varies, I almost submitted mine for 3 hours now and still waiting for agent

[VModCinnamon]

Well, I'm very pleased with the response time to the ticket, getting a response in about two hours after I submitted it.

 

Not so pleased that the response was "wait 15 days and call us again." So I guess that item is gone forever.

 

Hello,

If you don't mind waiting till Monday, so the GM manager can be informed.

[TwilightsCall]

Yeah I didn't expect anything to get resolved until Monday at the earliest, which is why I was happy to get a response at all so quickly. Fingers crossed until then, I suppose.

[AcidRagee]

Hello,

If you don't mind waiting till Monday, so the GM manager can be informed.

I also got the same answer. The GM on my ticket told me to wait 15 days and then contacting them again by ticket.

Isn't there a way to speed this up? 15 days is way too much time and is quite frustrating.

[LooSiuni]

I guess I was optimist with the whole week rant LOL. 15 days??????? I just can't with this "company" anymore...

[8365130525134652690]

i dont know tf is a ticket, this make me want to leave the server :@

[N3mLigo]

I have the same problem. I bought an item, the game took away my zeny but did not send me the item by rodex.

 

if i don't recover my lost zenys, i will stop playing!

[fr33x]

Same 15 days message, but as Campitor already stated, hopefully this can be resolved on Monday

[bilulo420]

Wow, not cool to hear that the problem wasn't fixed for everyone
This is a big deal

[VModCinnamon]

A post has been removed. While we value user feedback it is advised to post within rules of the forums, such as rude remarks are not helpful and will be removed.

 

 

i dont know tf is a ticket, this make me want to leave the server :@

 

Hello,

To learn how to send a ticket follow this guide.

 

I also got the same answer. The GM on my ticket told me to wait 15 days and then contacting them again by ticket.

Isn't there a way to speed this up? 15 days is way too much time and is quite frustrating.

 

On Monday we will bring this up to the GM Manager as they are normally available during office hours. Kindly be patient till then.

[LooSiuni]

 

 

A post has been removed. While we value user feedback it is advised to post within rules of the forums, such as rude remarks are not helpful and will be removed.

 

Yeah, my bad. Sometimes the true can be rude, I apologize.

 

But you have to agree with us, patience is something you guys lost from us a long time ago.

 

Edit: BTW the offer still stands, I can work as a PR for WarpPortal. Just throwing in the wind without anything rude to say now.

Edited by LooSiuni, 03 May 2020 - 08:46 AM.

[VModCinnamon]

Yeah, my bad. Sometimes the true can be rude, I apologize.

 

But you have to agree with us, patience is something you guys lost from us a long time ago.

 

Edit: BTW the offer still stands, I can work as a PR for WarpPortal. Just throwing in the wind without anything rude to say now.

 

No problem you are not alone and I bet many users are also waiting for a thorough follow up.

As for job offer, this is off topic and not appropriate to this thread but you can check this page for when vacancies are available.

[Bleenck]

Can you guys let us know what will happen? Two days losing money and wasting my Consignment Scroll and nothing about our items.

[VModCinnamon]

Bleenck, yes. Waiting on the staff to be available, still a littttle early here

[Campitor]

Talked to the Head GM. They will start having a different policy for mail sent by the game server versus mail sent by players. If you are missing mail sent by the server (Offline vend, daily rewards, achievements) please submit a ticket and the GMs won't make you wait 15 days before they will handle it.

[TwilightsCall]

If we already submitted a ticket, should we submit another one? Or respond to our already open ticket? Or will it all be taken care of without our input?