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Problem when crediting WPE with Mercado Pago payment


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#1 leollvm

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Posted 21 July 2020 - 06:47 AM

hello good morning,
It's been around 5 days and I didn't get a answer, the WPE was not credited and I didn't get a refund on the purchase since the chosen payment method claims that the purchase was successful, could you please check?
I intended to use the kafras points in the Mad Bunny Event and soon there will be another maintenance...
Thanks

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#2 bragance

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Posted 21 July 2020 - 02:34 PM

Send them a ticket. Same happened to me saturday, they've just replied and added the WPE.


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#3 lothillorien

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Posted 22 July 2020 - 07:49 AM

Send ticket, the same with me, they fixed it and said that they are with some problems about it, trying to fix


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#4 Joaco

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Posted 22 July 2020 - 10:25 PM

@OP

Just out of curiosity, where exactly is that payment option shown? I couldn't really find it.
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#5 daileon2

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Posted 23 July 2020 - 04:14 AM

@OP

Just out of curiosity, where exactly is that payment option shown? I couldn't really find it.

 

It is for Brazil only, I think.


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#6 Joaco

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Posted 23 July 2020 - 07:08 AM

It is for Brazil only, I think.

What the hell? That service works for a handful of other countries, so that's odd. Noticed the same for the BoaCompra method, which in fact used to be available for more people 2 months ago.
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#7 daileon2

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Posted 23 July 2020 - 05:01 PM

What the hell? That service works for a handful of other countries, so that's odd. Noticed the same for the BoaCompra method, which in fact used to be available for more people 2 months ago.


Quite interesting. Didn't knew that it was also available for other countries.
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