6 replies to this topic

[LittleBurger]

hi,

Will try to keep things as anonymous as possible.

I submitted a ticket over a month ago. The GM asked for appropriate information. It has been over a month since the ticket started and I have sent 3 more msgs asking for an update with no response.

I opened a 2nd ticket and there's no response.

I messaged a CM on the forums about 2 weeks ago and there's no response.

What can I do next?

Thanks,

Lion.

[Drupische]

You may have to escalate it to someone higher, such as a GM like Astra, Xealot or Dragonlark. If you still don't get a response, I guess you'll have to raise heck in the forums or something.

[LittleBurger]

I have sent a msg to one here but there's no response.

[LittleBurger]

Can any one here help? I've msg CMAstra here 2 weeks ago and a guildie has tried Vienna and there's no response from either.

[Vienna]

Can any one here help? I've msg CMAstra here 2 weeks ago and a guildie has tried Vienna and there's no response from either.

I'm not official WP staff, I do my best to help get in touch with staff when there's a long time issue and someone asks for my help, but I can't perform actions to accounts or look at tickets.

That said, I have asked about the issue and was informed it was being looked into. I can't say more than that because I have no privileges to information about account problems.

[LittleBurger]

Thanks Vienna. I understand WP is busy with updates. I just would appreciate any forms of communication at this point. At this stage I have received no further communication from WP about the issue since the 21st of July. I'll assume they're looking into it like you said. I'll give them another month. I'll post back here for more help if there's no activity. Thanks again for your help.

[Drupische]

I guess it's good that you're not alone in your woes. You've probably seen other people post their own threads about the inaction of the WP staff already - some of them quite heated. We also don't know what's going behind the scenes at the WP workplace, so that adds another level of frustration for players. What you mentioned to do is perhaps the best choice - just give them a bit of time, as they may have something serious happening on their side. I hope the best for you and the others however.