Patiently waiting but the negligence/incompetence of support has lead me here as much as I hate posting on fourms.
I requested for a name change for my toon which is the GM/recaller of Freshmen guild. Asked if this was possible and support informed it is possible. This request/ticket was alive for more than a month, almost 2 months in fact. The request was finally applied end of September and my toons in game name was changed as requested. However, whoever did the change neglected to make sure everything was functional on the guild level.
Now, I do not know what goes on to change a characters name in game be it programming or whatnot so I'm not going to pretend I know. But right after the name change, the guild window still say's that the Guild Master is my old character's name. I could not edit emblems, Edit and assign ranks, edit guilds memo's. Weirdly and fortunately enough, I can still use Guild WoE skills such as recall.
People who were taxed temporarily had to leave guild and be at the bottom ranks upon rejoining, efficiently removing them from rank benefits such guild storage access, guild invites, and expel powers.
Worst, during WoE, we could not ally or un-ally other guilds which really affects how we play the game. Mind you for the 35-40 people in the guild present during war.
Additionally, I also submitted (2) tickets regarding treasure loot. Guild leaders who read this post know, we lost guild treasure spawns after the extended maintenance last week. As per Aaron's (p2w guild leader) recommendation, I submitted a ticket for the missing treasure spawns. I received an email last night, approx 9:30pm est from Support "claiming" that the issue has been resolved and the boxes have been restored with HE bubblegum effects. Checked my character right away and alas, No items from chests whatsoever. At this point, I do not know if GMs have a disconnect on the support team. Why would a GM claim an issue has been resolved when it clearly wasn't? It's either whoever are handling tickets are super negligent or very incompetent. I'm really sorry about ranting about this on forums but Support has lead me no choice. Messaged @Campitor- no response not even read, messaged CMAstra- no response, not even read. How can I escalate these issues then?
With this all mind, I researched who are actually in corporate to complain ( yes you can research them, its public knowledge) because at the end of the day, this game is a business and we players are customers. Bad work ethic/negligence has to be made aware to the higher -ups if issues aren't being resolved. I followed the hierarchy of command and here we are. I have composed an email to the producer of iRO and the Director of Ragnarok at Gravity Interactive Inc. Ready to be sent tonight after a few proof reading.
I am on the verge of quitting the game altogether, I can tolerate bugs, or any ingame drama, griefings (not that we have experienced it) it is part of the game. But this is the very 1st time, the support team of a game has made me want to quit & when I do will be encouraging all the core members of the guild to do the same. I really do not like blackmailing people and people may look at this post as such but without a big commotion I dont think GMs or support really care enough to do something.
Im really hoping that someone from the GM team or support can read this because I love the game, love playing it with my guild and we have invested alot of time and emotions on this game already.
Thank you and again sorry for the rant.