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Unable to reset password


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#1 Muramas

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Posted 24 January 2021 - 04:45 PM

I tried to login to my account but it asked me to reset by password. I tried to reset it but I never received the email.


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#2 gabbyjay77

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Posted 24 January 2021 - 09:22 PM

I have been able to recover one of my accounts so far but no email is being sent to my second one.  I checked the spam folder and the main folder and tried to send it 3 times on two separate days, still no email.


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#3 CMMayari

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Posted 25 January 2021 - 10:02 AM

Hello! Sorry about the inconvenience.  :( We were getting reports of password reset emails not going through over the weekend, but it seems to have been resolved. Please go ahead and try again- but if it's still giving you any issues, feel free to PM me. Thank you!


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#4 youkidding12

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Posted 29 January 2021 - 05:20 AM

Hello! Sorry about the inconvenience.  :( We were getting reports of password reset emails not going through over the weekend, but it seems to have been resolved. Please go ahead and try again- but if it's still giving you any issues, feel free to PM me. Thank you!

hello password reset is not work please help thanks


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#5 CMMayari

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Posted 29 January 2021 - 10:49 AM

Okay, thank you for double-checking. We're looking into it right now. Thanks!


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#6 gabbyjay13

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Posted 30 January 2021 - 11:06 PM

Got all but one account's email but it was my fault.  I didn't use some of the emails for a long time and they were marked inactive so no new mail was sent.  I fixed that and got most of my accounts back.  Had to get in touch with support for the last account and they are working on it now.   Can't wait to be back in full force and wreck some mobs.

 

Make sure your email isn't inactive.  If so and it was yahoo, switch back to old email platform in settings then back to the new one.  It'll reset it to active.  Not too sure about other email platforms, but the yahoo trick worked for me.

 

I hope this works for you guys too.


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#7 7909130506041208050

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Posted 04 February 2021 - 06:05 PM

Okay, thank you for double-checking. We're looking into it right now. Thanks!

Not getting email myself, any news? seems like this problem going for couple of weeks now 


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#8 CMMayari

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Posted 05 February 2021 - 10:00 AM

Hm, it should have already been fixed. You may have to send in a ticket to the support team so that they can diagnose the problem and assist you directly: https://support.warpportal.com/Main/

 

Sorry about that.  :ani_swt3:

 

 


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