Hello Everyone!
This is what is happening on iRO this week.
1. Password Reset Inquires
If you are having trouble resolving your account access inquires by the ticket system through normal means, first ask if there is an alternate way of verifying your user information. We understand that in this day and age, users may not always have access to Fax machines. If your issue continues further, please PM https://forums.warpp...47949-cmmayari/ . She will bring up your case and help us figure out a way to address your unique circumstances.
1-22-2021 Update: We're having internal discussions on how to handle cases where a fax is not viable or desired by the users. Your feedback has been heard on this topic.
1-29-2021 Update: There is now an alternative method for verifying accounts. The GMs should only be requiring faxes going forward in cases where accounts are disputed by two people. Please make sure to PM CM Mayari if you continue to have issues.
2-19-2021 Update: It appears that tickets on this issue have calmed down. If you have tickets still pending, make sure to message CM Mayari so she can move your tickets forward.
We will keep this message in our post until the tickets have died down.
2. Future Events
Based on your feedback we have submitted proposals to run both a Janeway and Monster token event. In addition we are planning on updating the Daily Login late in the month/early next month. Please note that all three of these events are likely to change format from previous implementations of these events. In particular Janeway will be more limited. We will share better details as they are finalized.
2-19-2021 Update: Tentatively these events were given the greenlight to move forward this week. The studio wishes for us to consider their Jump Event which as far as I know functions in a manner similar to Janeway. The planning is moving forward then a date will be fixed for when we can expect these events.
We are requesting the Happy Egg Festival to celebrate Easter in March. We have an older version of this event but would like a more up to date version.
Currently CM Astra has started a new Lunar New Year/Valentine's Themed creative event here: https://forums.warpp...g-card-contest/. Please check it out and participate.
3. Lag and Disconnection Reports
We have been seeing a large uptick in random lag and disconnection reports centered around 8-10AM Pacific Time. If you are experiencing these issues, please report them every time so we can continue to forward them to the IT team.
2-19-2021 Update: The IT team has been fixing several issues found on the network. On our side, this issue appears to have improved. Are you still experiencing this issue?
4. Future Updates
We will continue to meet with the studio regarding upcoming updates. Currently the estimated time frame of April has not changed for our next content update. Internally we are still hammering away at documenting bug reports and fixing what we can while pushing the rest to the studio.
2-19-2021 Update: Currently we're at the phase where the update packages are compared to current files then it is determined what support from various teams are needed. We are receiving warnings that we may not receive the content for testing until May but everyone will make their best effort to try to get things faster. In March there will be a spotlight change at the start of the month. We have not forgotten the RT community and are assembling the Ninja and Gunslinger Update for testing and review.
5. New Kachua and Cash Shop Items
Currently we're working with the studio to do a new Kachua in March. In addition we have seen the consumable requests which we will review.
6. Maintenance 2-25-2021
Overall Maintenance will be focusing on bug reports and quality of life changes this week. We are planning to tackle the following pending issues.
- Buyshop Update
- Update Costume Enchanter
- Fix enchantments missing their descriptions
7. Item Reward Random Contents - These are the item contents for the new items introduced with the February 11th maintenance:
- Lucky Bag
- Kachua's Secret Key (RO1 Only)
- Costume Bullhead
- Costume Nutcracker
- Mystical Card Album (RO1 Only)
- Old Card Album
- Event Small Life Potion x 3
- Event Medium Life Potion x 3
- Boiled Octopus Rice Cake Soup
- Octopus Leg
- Octo Chocolate Rice Soup
- Warnut's Chocolate
- Ink Ball
- Event Small Life Potion x 3
- Event Medium Life Potion x 3
- Boiled Octopus Rice Cake Soup
- Octopus Leg
- Octo Chocolate Rice Soup
- Sesame Pastry
- Honey Pastry
- Warnut's Chocolate
- Event Reward
- Kachua's Secret Key (RO1 Only)
- Costume Bullhead
- Costume Nutcracker
- Mystical Card Album (RO1 Only)
- Old Card Album
- Event Small Life Potion x 3
- Event Medium Life Potion x 3
- Lucky Bag
- Boiled Octopus Rice Cake Soup
- Octopus Leg
- Octo Chocolate Rice Soup
- Warnut's Chocolate
Important Future Dates
2/28/2021 - Valentines Forum Event End
4/29/2021 - Blacksmith Rank 25% Reduction
7/29/2021 - Alchemist Rank Reset, Blacksmith Rank 25% Reduction
10/28/2021 - Blacksmith Rank 25% Reduction