I'm not sure my assumption is correct or not.
But If it true please improved somthing ASAP.
If someone said slowly update because of less spent of player.
If this statement was true , I understand why we are lower spent for this server.
Because there are no any magnatic to make us feeling want to spent.
Now just only Enriched Refine when Refine event and OCP.
For Kacha key quite so late and not on time schedule update , that why ppl feel waste time to wait.
(Same as Monthly OCP update as last 2 years ago is okay)
For daily in-game cash shop use , Now Just only VIP and 30D Mistress wing that quite monthly spend.
Bubble Gum / Field Manual quite useless because now we have another choice to get it for free.
Token also can got free from VIP.
So for now , we are not have any outstanding different between spend or not spend. That why we feel like
better to like free player.
What we can do now to make player feel like want to spend.
1. Renovate cash shop to make more interesting item and cannot subsidize with ingame item
2. New Kacha update shoud be on time as schedule and exactly update every month.
3. Get any promotion for more spend player (Example monthly First Topup , Monthly KP Spend reward commulative and get special item , Top KP spender of the week/month)
One more thing , too much strict with payment system , like a 5 times per day , Take long time for verify with new user.
a lot of retriction to payment
Example : Please immagine one guy ongoing refine weapon from +15 to +16. But he try so many time and cannot get.
He feel high temper and try to topup more and more.
After that payment got retrict due to so many payment.
Do you think he will come back to continued in tomorrow ? No. Because his mood already change and he claim down already. So no more continued.
If payment got improved and not so much strict , maybe that day he still spend more 500- 1000 USD
Your game development quite good , But your sale and marketing need to be improved.
Edited by holyelf, 04 March 2021 - 06:58 PM.