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help recovering account with changed password


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#1 Enkiadu

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Posted 10 April 2021 - 08:49 PM

a few months ago everyone password was changed, forcing them to verify their e-mails to change their password.

 

my problem is I created my account when I was in highschool during official ragnarok beta, and I have lost access to the e-mail initially tied to the account.  I opened a ticket with support, but they after providing the information they requested, they just waited a few days and closed the ticket with zero resolution.  I'll never make a new account to play this game, but I'd like to access my old account.  I've spent probably a few hundred on it with VIP and WP and it is the first character I ever played on ragnarok online. I just want to access my account and maybe one day reach max level, as it is something I have never done.  I recently restarted in 2020 and was able to get my GX up to 160 before the password change.

 

The most frustrating thing is just having my ticket closed.  I almost just gave up, but I'd like to reach out here and see if anyone can help me.

 

           Thanks

               Enkiadu


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#2 yamasakai90

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Posted 10 April 2021 - 09:53 PM

Drop CM Mayari a private message and she should be able to help you out.


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#3 Enkiadu

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Posted 10 April 2021 - 11:08 PM

yamasakai90 thank you for the reply, I will follow your advice.  hope it helps!


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