When Camp is here, there is also mess. Server always open late for maintenance. The patch not working is not CM's fault. It is the technical team behind it. You can blame WP
This is very correct. Camp had issues too. Months prior to camp leaving he had posted they got a new tool/software for distribution. My OPINION is that whoever is in charge of distribution of patches now had no clue how to use it. I think prior events can support the educated guess when Camp tried to leave his position for another one.
What sucks for the CMs is that they are 'the face" of the company. They are the ones we talk to. They are prob pretty in much in the dark as much as we are. So all the hate gets directed their way and honestly isn't fair. Hopefully they were told that when they interviewed for the job.
Sure patch tool not working isn't their fault however
The lack of communication is.
The inability to spot errors on patch note is.
I also highly doubt they have the ability to communicate with the dev team. It's shown time and time again on stream that they have very little knowledge about this game so how do you think they would be able to do that.
CM's can only tell us what they are told. Also, pretty sure they do other things than stay on the forums to tell you everything when it happens. CMs are the go between. If production tells them "we gonna put in this and that, that is what they will tell us.
You are right about staff on stream not knowing the game. Personally, I am ok with it. Supporting the community and working all day I might get tired of the game too and not want to play it. I will agree that it does cause some issues. I think a good suggestion would be to find someone within the community they can talk to and ask questions about things. Possibly The Vmods? Honestly not for sure how that would even work.