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November 10th Renewal Maintenance


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#51 Kuurus

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Posted 10 November 2022 - 01:15 PM

When Camp is here, there is also mess. Server always open late for maintenance. The patch not working is not CM's fault. It is the technical team behind it. You can blame WP

This is very correct. Camp had issues too. Months prior to camp leaving he had posted they got a new tool/software for distribution. My OPINION is that whoever is in charge of distribution of patches now had no clue how to use it. I think prior events can support the educated guess when Camp tried to leave his position for another one.

What sucks for the CMs is that they are 'the face" of the company. They are the ones we talk to. They are prob pretty in much in the dark as much as we are. So all the hate gets directed their way and honestly isn't fair. Hopefully they were told that when they interviewed for the job.
 

 

Sure patch tool not working isn't their fault however

 

The lack of communication is.

The inability to spot errors on patch note is.

 

 

 

I also highly doubt they have the ability to communicate with the dev team. It's shown time and time again on stream that they have very little knowledge about this game so how do you think they would be able to do that.

CM's can only tell us what they are told. Also, pretty sure they do other things than stay on the forums to tell you everything when it happens. CMs are the go between. If production tells them "we gonna put in this and that, that is what they will tell us. 

You are right about staff on stream not knowing the game. Personally, I am ok with it. Supporting the community and working all day I might get tired of the game too and not want to play it. I will agree that it does cause some issues. I think a good suggestion would be to find someone within the community they can talk to and ask questions about things. Possibly The Vmods? Honestly not for sure how that would even work.

 


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#52 yydwsn

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Posted 10 November 2022 - 01:36 PM

This is very correct. Camp had issues too. Months prior to camp leaving he had posted they got a new tool/software for distribution. My OPINION is that whoever is in charge of distribution of patches now had no clue how to use it. I think prior events can support the educated guess when Camp tried to leave his position for another one.

What sucks for the CMs is that they are 'the face" of the company. They are the ones we talk to. They are prob pretty in much in the dark as much as we are. So all the hate gets directed their way and honestly isn't fair. Hopefully they were told that when they interviewed for the job.
 

This could be their learning curve. Hopefully they learn faster LOL


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#53 Ashrin

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Posted 10 November 2022 - 01:41 PM

Greetings, Opened a ticket up before everything got shut down. Just curious if the cash shop will be fixed?

 

Thanks.


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#54 LordXeres

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Posted 10 November 2022 - 01:51 PM

Greetings, Opened a ticket up before everything got shut down. Just curious if the cash shop will be fixed?

 

Thanks.

 

What is wrong with cash shop? Wrong Items in Kachua Keys? Or something Else?

They are supposed to fix it this maint, so just hang on for now.


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#55 Anjuhae

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Posted 10 November 2022 - 02:30 PM

is it just me or gramps rotation is better before than what it is now because too many monsters with different elements very hard to kill in one TI. Hope they also remove monsters that can remove or strip weapons because there's no equip that can counter this or I just dont know how?

 

hope the boosters will be fix this maintenance.


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#56 darkseeker2619

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Posted 10 November 2022 - 02:56 PM

Technical technical technical difficulties WOW i can see it on Twitch too, WP ppl having difficulties to play the game xD...

....who ever manage this game

 

                                                   

                                             

                                               glock glock glock xD really totally sucks... PROMO GIRLS xD xD xD


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#57 LordXeres

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Posted 10 November 2022 - 03:07 PM

If adding Freya part of the new server is causing issues for patching, why not offer the players compensation and free transfer to chaos and shut it down?
 

Maybe the extra server load is causing issues?

 

Waiting to test my new card in CoP...


Edited by LordXeres, 10 November 2022 - 03:08 PM.

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#58 1370211011125108670

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Posted 10 November 2022 - 03:09 PM

What about VIP compensations?


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#59 Essmikayl

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Posted 10 November 2022 - 03:11 PM

also... no news about the eden group camera angle fix?

its kRO intended


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#60 xiaoChu

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Posted 10 November 2022 - 03:11 PM

I wonder… “whoever” asked for a new server actually move to Freya or not. Probably not, and still only does his useless talking all day… right?
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#61 1103220805150203550

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Posted 10 November 2022 - 03:19 PM

Why are you never on time? Why do you never communicate? Why do you always have technical difficulties? Why don't you ever fix bugs?

 


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#62 CMMuji

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Posted 10 November 2022 - 03:19 PM

Hello all~
 
We are currently experiencing severe technical difficulties within our internal system and is ultimately delaying/extending our maintenance for the rest of the day until further notice*... We know this is disappointing to hear but unfortunately, this is out of our hands now and requires the IT team to diagnose and fix. Of course, with this frustrating occurrence and unexpected extended downtime, compensation would be provided once we are stabilized. We apologize for all of the recent delays.
 
Thank you all for your patience in this matter. :c

 

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#63 LordXeres

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Posted 10 November 2022 - 03:22 PM

 

Hello all~
 
We are currently experiencing severe technical difficulties within our internal system and is ultimately delaying/extending our maintenance for the rest of the day*... We know this is disappointing to hear but unfortunately, this is out of our hands now and requires the IT team to diagnose and fix. Of course, with this frustrating occurrence and unexpected extended downtime, compensation would be provided once we are stabilized. We apologize for all of the recent delays.
 
Thank you all for your patience in this matter. :c

 

 

 

24 Hours???? Oh well See you all tomorrow. Time to live Life to the fullest.


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#64 4448220820200934323

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Posted 10 November 2022 - 03:23 PM

:hmm: :dotdotdot: 

 

I hope there isn't any permanent damage...


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#65 Ilindith

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Posted 10 November 2022 - 03:23 PM

With multiple weeks of crap, I propose a card drop event.


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#66 xiaoChu

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Posted 10 November 2022 - 03:25 PM

To be honest, it is still better than telling us the server is opened and nothing has changed.
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#67 CMMuji

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Posted 10 November 2022 - 03:25 PM

24 Hours???? Oh well See you all tomorrow. Time to live Life to the fullest.

 

I apologize for the confusion. I had edited it to 'for the rest of today, until further notice'.


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#68 Pusaholic

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Posted 10 November 2022 - 03:25 PM

Will you fix payment methods? Only go cash and credit cards left and others gone in the option.
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#69 Jerbear

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Posted 10 November 2022 - 03:26 PM

With multiple weeks of crap, I propose a card drop event.

 

^A million times this.

 

This is kinda ridiculous that maintenance cannot be performed successfully for the last month.


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#70 LordXeres

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Posted 10 November 2022 - 03:27 PM

I apologize for the confusion. I had edited it to 'for the rest of today, until further notice'.

 

Oh, that sounds better.  :lol:  :lol:  :lol:  :lol:


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#71 Essmikayl

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Posted 10 November 2022 - 03:27 PM

so we got double compensation?

1. (11/03 & 11/04) confusion and delay. -> nothing implemented yet
2. (11/10 & potentially 11/11) delay. -> long delay

please be clear


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#72 AkiuNok

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Posted 10 November 2022 - 03:31 PM

The vip time....

 

thats-a-mood-mood.gif


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#73 forthrallwow1

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Posted 10 November 2022 - 03:37 PM

I apologize for the confusion. I had edited it to 'for the rest of today, until further notice'.

 

Is there anything the community could help, like item description translation etc?

I also know there are some really good programmers in this game.


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#74 LordXeres

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Posted 10 November 2022 - 03:40 PM

Is there anything the community could help, like item description translation etc?

I also know there are some really good programmers in this game.

 

Adding Hidden 100% refining and enchantment probability logic. :ph34r:  :ph34r:  :ph34r:


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#75 Ashrin

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Posted 10 November 2022 - 03:43 PM

What is wrong with cash shop? Wrong Items in Kachua Keys? Or something Else?

They are supposed to fix it this maint, so just hang on for now.

 

wasn't able to buy anything after getting the kafra points.

 

Also using the cash shop shortcut made it where the points showed up as 0.

 

Also occasionally the cash shop window wouldn't open on click.


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