6 replies to this topic

[Ashrin]

I live in the USA, Texas. My ticket got a response saying it was from the EU, I've never been to the EU. I tried telling them this and I get no response.

 

Does support automatically assume every single RO player is from the EU now?

What do I do?

 

Me

November 25 at 5:56 PM

cash shop broken

Hello?

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Me

November 19 at 10:33 AM

cash shop broken

I'm not sure why you think my account came from the EU. I've never been to the EU.

My country is the USA, not the EU. I live in Texas. I don't know why you are seeing those stats registered with my account. Please help...

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GM Illusion

November 17 at 4:54 PM Employee Post

cash shop broken

Greetings,

Thank you for your patience. Upon investigating your Warpportal account, your registered country is in an EU country, which is under the law of the GDPR. We have terminated our services to most European countries affected by this.

The link below is a post regarding limited European Region Access:

<removed due to forum rules>

If you have moved to a country outside of areas affected by the GDPR, please let us know and we can change the current location of your registered account. Otherwise, thank you for your understanding.

Kind regards,

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Me

November 8 at 6:56 PM <---------------------------------------------------------------- ???????????????????????????????

cash shop broken

I bought kafra points and cannot use them, See screenshots.

Edited by Ashrin, 26 November 2022 - 10:02 PM.

[Ashrin]

I'm giving you 3 more days to respond. Then I'm calling my bank and filing a claim to get my money back.

[FishDeity]

did u have VPN active when you made the account?

[Ashrin]

did u have VPN active when you made the account?

No, my VPN actually expired 2 weeks before creating the account. I also double checked with what's my ip, and it was accurate in pointing exactly where I am.

Edited by Ashrin, 27 November 2022 - 02:39 PM.

[Ashrin]

Looks like they responded asking me to create a test account. I did, hopefully it's not another 3 weeks to wait for another response.

[Ashrin]

Got another response...

 

 

I have sent your information to the appropriate team. 

Please note this process might take a while. Approximately 2-4 weeks.

 

I will update you when I get an update on the issue. 

We appreciate your patience and understanding in this matter. 

[Ashrin]

Also, if any admins are watching this, if they can mail my character VIP packages it would be much appreciated so I can get full use out of the Boosted character exp ring that will expire in a week. Character named is LegendForge on the Chaos server. Thanks.