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#1 Reverse91

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Posted 13 October 2024 - 02:46 AM

I made a ticket on September 25 regarding offline vending items that has not returned via rodex, GM Jakk asked me for necessary details and I responded and filled those necessary details immediately. It's been 18 days since I started that ticket and yet not single response came to me. How am I able to retrieve those items when even your support staff ignored me. Please be professional enough to even make a response to tickets that been made.
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#2 EdwardEG

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Posted 13 October 2024 - 06:49 AM

You have to reply to that ticket like every 7 days since i bet that WP staffs are just too busy handling overwhelmed players' requests. As far as i know, the ticket gets automatically closed when neither player nor WP staff make a reply like within 2 weeks i think.

 

My suggestion is to submit a new ticket again for that lost offline vending items. Unfortunately, this is how WP ticket system works.


Edited by EdwardEG, 13 October 2024 - 06:51 AM.

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#3 ChakriGuard

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Posted 13 October 2024 - 02:07 PM

I woulnt suggest to submit a new ticket. Maybe try bumping the current ticket?

And yes, GMs are probably overwhelmed with tons of legitimate and stupid tickets atm. lol


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#4 6977240520122633607

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Posted 13 October 2024 - 03:22 PM

Me too! My undelivered kafra shop stuffs & offline vend items ticket have no reply like for 2 weeks already, doubt if they are really solving the problems.. I want my alice pillow back asap :(


Edited by 6977240520122633607, 13 October 2024 - 03:53 PM.

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#5 mlmf

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Posted 13 October 2024 - 09:51 PM

I got a message telling me to wait 16 days for my items. Message was sent october 3, so 11 days so far, 5 more to go. I guess theyre waiting for the rodex to expire.
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#6 KriticalAssassin

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Posted 13 October 2024 - 10:14 PM

still 10 months waiting on some item restorations for me, multiple times checking in on them and telling me to "please wait" or "be patient"


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#7 Reverse91

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Posted 13 October 2024 - 10:15 PM

Thanks. Submitted a new ticket. Hopefully not the same guy would handle this new ticket.


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#8 clizie

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Posted 13 October 2024 - 10:37 PM

In mine they reply but still not yet because of checking takes time in 56 accounts i compile. i leave work just to compile all the deatils and provide accurate informations but not totally full deatils its hard to memorize and log in it all XD, well anyways i hope we all get the items back soon or it will be christmas time again
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#9 Reverse91

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Posted 17 October 2024 - 08:19 AM

Can any of CMs or GMs explain to me why your support staff close my tickets ( submitted on Oct 14, 2024 ) even though they where not restored?


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#10 mlmf

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Posted 17 October 2024 - 09:04 AM

I got a message telling me to wait 16 days for my items. Message was sent october 3, so 11 days so far, 5 more to go. I guess theyre waiting for the rodex to expire.


Its almost 15 days, hope my items are back soon. A GM replied to my ticket asking if i got my items back, sadly not yet

Edited by mlmf, 17 October 2024 - 09:08 AM.

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#11 CM Poring

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Posted 17 October 2024 - 10:11 AM

I made a ticket on September 25 regarding offline vending items that has not returned via rodex, GM Jakk asked me for necessary details and I responded and filled those necessary details immediately. It's been 18 days since I started that ticket and yet not single response came to me. How am I able to retrieve those items when even your support staff ignored me. Please be professional enough to even make a response to tickets that been made.

Hello, we're sorry for the inconvenience.

 

We have been informed that your issue has been taken over and handled on another ticket. Please kindly check the new ticket number that was informed by our GMs.

 

Thank you.


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#12 Anjuhae

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Posted 17 October 2024 - 02:20 PM

Its almost 15 days, hope my items are back soon. A GM replied to my ticket asking if i got my items back, sadly not yet

same i have not received mine back too  :sob: 


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#13 grandetbug

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Posted 18 October 2024 - 02:57 AM

still 10 months waiting on some item restorations for me, multiple times checking in on them and telling me to "please wait" or "be patient"


can we have an update on this mans issue? its a little bit concerning because its 10 months still waiting and we are afraid having the same fate on this guy too? please help us regain the items my group and i are very out patience now
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#14 LouisLu

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Posted 18 October 2024 - 04:09 AM

can we have an update on this mans issue? its a little bit concerning because its 10 months still waiting and we are afraid having the same fate on this guy too? please help us regain the items my group and i are very out patience now

 

WP Staff: "10 months? the guy aint quitting yet? okay we'll have him wait another 10 months."

 

imagine this,

7 Staffs deals with customer services but only 2 technicians doing the work.

and there are about 300 open cases.


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#15 KriticalAssassin

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Posted 18 October 2024 - 12:54 PM

can we have an update on this mans issue? its a little bit concerning because its 10 months still waiting and we are afraid having the same fate on this guy too? please help us regain the items my group and i are very out patience now

At this point I'm just thinking the "specialist" team doesn't have anyone that knows how to resolve my ticket, lmao.


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#16 Usurper

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Posted 18 October 2024 - 02:20 PM

Same here, I am also a victim of the offline vending scam and until now I haven't gotten my items back . At this point I don't know what the  "specialist" team is special for.


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#17 6977240520122633607

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Posted 19 October 2024 - 06:09 AM

still 10 months waiting on some item restorations for me, multiple times checking in on them and telling me to "please wait" or "be patient"


At least they still remember to send you a response. Mine have no response at all, making me like a mental patient talking to oneself each time I send them a message. Maybe intentionally overlooking the issues and hoping we will forget them someday is how they dealing with supporting tickets.
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#18 grandetbug

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Posted 27 October 2024 - 10:50 PM

any updates?


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#19 KriticalAssassin

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Posted 27 October 2024 - 11:14 PM

any updates?

Please be patient and wait for a response from the support team :V


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#20 mlmf

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Posted 28 October 2024 - 07:43 AM

Its almost 15 days, hope my items are back soon. A GM replied to my ticket asking if i got my items back, sadly not yet

 

not only have i not gotten my items back 25 days after the 15 day message, i opened support to discover my tickets were already closed... I only got my items from one account but my other account hasn't gotten my lost rodex items yet


Edited by mlmf, 28 October 2024 - 07:54 AM.

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#21 grandetbug

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Posted 28 October 2024 - 09:42 PM

yes the ticket is closing mine too it auto close T_T. i replied again but if this happens auto close they will not see it again and again. so i need to reply and reply and please dont make us make anither ticket because the result will be the same and another waiting 16 days will be replied. and if i am correct we will have the same fate on the ones that waiting 10 months now RiP to us players, well its november so advance happy halloween to all affected by this issue.

Edited by grandetbug, 28 October 2024 - 09:45 PM.

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#22 grandetbug

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Posted Yesterday, 08:16 PM

whats up?
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