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Getting error resetting PW.


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#1 mikuberries

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Posted 28 November 2024 - 12:42 AM

I can't reset my password. Using Chrome, and tried Safari too. How do I fix this quickly? We wanted to play tonight, and can't log in.

 

It says, "You have failed to provide us with the correct account information too many times. Your access has been temporarily disabled.

We impose these limits to protect the website from automated programs. Please allow some time and try again later."

 

 


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#2 EdwardEG

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Posted 28 November 2024 - 03:36 AM

Did you input wrong email address when you want to reset?

 

The system probably automatically rejects when you entered incorrect information for many times.

 

Try to send ticket to warpportal support instead

 

If you know your character name or anything that relates to your account, WP staff can probably help you.


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#3 ShureliaLoa

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Posted 28 November 2024 - 11:32 AM

I recommend sending a support ticket so the GM team can check your problem


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