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[Unresponsive Support Ticket] Item Restoration 115 Days


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#1 ThaBird

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Posted 02 December 2024 - 03:31 AM

I am posting here because I have been left with no other choice/course of action. I have been waiting over 115 days for the restoration of my item via a support ticket that has been ignored for far too long. I was told last month that they would proceed with the item restoration and now one month later I have not yet heard back from support regarding this matter.


I have done my part and waited for the GM response/Action on this but it is unacceptable to be in this type of situation. I understand that there other tickets to process but once you get a response saying that they would go ahead with the restoration and not be told anything for a month I feel mistreated by this.


If possible would a Community Manager who can respond to this and provide me with some assistance? Thank you very much for your time.


Edited by ThaBird, 04 December 2024 - 10:33 AM.

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#2 clizie

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Posted 04 December 2024 - 10:25 AM

dont loose hope, some of our items are restored but it takes long too but well some
of them
are back some are not yet, its the september issue rodex offline vend. T_T sommuch time consuming to compile huhuhu but well need to wait untill fully restored. need to reply and reply to ticket for it to not closed automaticaly

Edited by clizie, 04 December 2024 - 10:25 AM.

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