I’m reaching out here because I feel like I’m shouting into a void with my current support ticket. On March 13th, while trying to navigate the new Grading UI in Prontera, my +10 [S2] Issgard Armor-VG was destroyed. Like many of you who’ve been grinding this season, I’ve poured everything into this character—I'm currently Battle Pass Level 800+.
The loss happened because of a split-second confusion between the "1x material" option and the protected path. I had my Blacksmith's Blessings ready, but the UI is a maze for returning players, and in one click, months of progress vanished. I’ve been in a back-and-forth with support for over a week now. They keep asking for the same details regarding my Ice Flower Magic Stone enchants (Critical, Str, and MDef), and despite me providing the exact timestamps and locations (Issgard and Prontera), I keep getting told the "records don't match."
It’s incredibly disheartening. I’ve been a loyal supporter of the cash shop and the Battle Pass system, but I’ve been stuck on the sidelines for days while my ticket stays "active" with no resolution. To make matters worse, my Battle Pass invitation seems to have gone missing in the shuffle.
Has anyone else had issues with the logs for Season 2 items not showing up correctly for GMs? Or has anyone successfully navigated a "one-time courtesy restoration" for a Grading failure? I want to keep playing and supporting the game, but it’s hard to stay motivated when the gear you worked so hard for is sitting in a log-file limbo.
Please. Help.
