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why can't i log my alt account?


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#1 linkrkamato

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Posted 13 August 2010 - 04:47 PM

okay, my main account is working fine, but my alt account on RO says "You are prohibited to log in until 2020-12-31 00:00."
both of them are on Warp Portal, but my main was from long ago and on a different Email.
so i'm completely confused, please help me.

Edited by linkrkamato, 13 August 2010 - 04:49 PM.

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#2 aviandy

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Posted 13 August 2010 - 05:27 PM

okay, my main account is working fine, but my alt account on RO says "You are prohibited to log in until 2020-12-31 00:00."
both of them are on Warp Portal, but my main was from long ago and on a different Email.
so i'm completely confused, please help me.


whoa, i have the same problem too.
but i only have one account in warp portal.

that is odd ;)
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#3 linkrkamato

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Posted 13 August 2010 - 05:37 PM

whoa, i have the same problem too.
but i only have one account in warp portal.

that is odd ;)


it won't let you log in too?
well, it might be something wrong with the sever?
though i'm very scared because i just made a lvl 70-71 priest on it. it took me a few day of hard training, i can't just let that go to waste :)
i hope the Admins can fix this.
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#4 aviandy

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Posted 13 August 2010 - 05:52 PM

it won't let you log in too?
well, it might be something wrong with the sever?
though i'm very scared because i just made a lvl 70-71 priest on it. it took me a few day of hard training, i can't just let that go to waste ;)
i hope the Admins can fix this.


yes, i don't know because about 6 hour ago i was login and play normal
*and do demon pungus with hunters too x(

but now i can't log in.

do you know where to ask about this problem ?
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#5 ZeroTigress

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Posted 13 August 2010 - 05:55 PM

That's an error message. Send in a ticket to WarpPortal Support for answers.
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#6 linkrkamato

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Posted 13 August 2010 - 06:59 PM

That's an error message. Send in a ticket to WarpPortal Support for answers.


thanks, i sent one.
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#7 aviandy

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Posted 13 August 2010 - 07:41 PM

That's an error message. Send in a ticket to WarpPortal Support for answers.


thank you sir, i sent one.
i hope they read and process my message.


thanks, i sent one.


let me know if you get replied
;)
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#8 LINKSEE5

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Posted 14 August 2010 - 08:47 AM

yeah, i had already sent the email too at yesterday night and i havnt got any msg back so far...this problem sucks cuz 3 game accounts in my WarpProtal were prohibited to 2020, i thought it might be the sever's problem at first cuz as we know there were many sever problems recently. but after my frds logged in i realized this was only on my account...
this is the first time i met the prohibited msg and it lets me wait for 2020 coming, well, i wish i could remember my account and password at that day!
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#9 linkrkamato

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Posted 14 August 2010 - 07:04 PM

yeah, i had already sent the email too at yesterday night and i havnt got any msg back so far...this problem sucks cuz 3 game accounts in my WarpProtal were prohibited to 2020, i thought it might be the sever's problem at first cuz as we know there were many sever problems recently. but after my frds logged in i realized this was only on my account...
this is the first time i met the prohibited msg and it lets me wait for 2020 coming, well, i wish i could remember my account and password at that day!


i sent my message about 2-3 days ago, and i haven't gotten a reply yet.
i think it was i made my accounts so close to the time they were giving out the free 200 points. so that may have been it, i mean i use my alternative account often too, i just made two extras i haven't used yet. I was Planing on using them too, but after i was done training my priest and bard on this Alt.. i'm mad about the 2 accounts i'm prohibited to 2020, BUT the account i use often? i mean i just got my priest to level 70...
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#10 aviandy

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Posted 14 August 2010 - 08:09 PM

i sent my message about 2-3 days ago, and i haven't gotten a reply yet.
i think it was i made my accounts so close to the time they were giving out the free 200 points. so that may have been it, i mean i use my alternative account often too, i just made two extras i haven't used yet. I was Planing on using them too, but after i was done training my priest and bard on this Alt.. i'm mad about the 2 accounts i'm prohibited to 2020, BUT the account i use often? i mean i just got my priest to level 70...


same here, they haven't reply yet.

i hope this is just a error message,
because when we got banned by Gm, i google screenshot about this, the message should says " your account is banned by Gamemaster ".

and i need explanation too...
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#11 LINKSEE5

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Posted 14 August 2010 - 10:20 PM

the same as all of my situation!!! i have a sin around 70 in that account and just want to add another 2 accounts to get the 200 KP. and no msg come back to my emailbox or ticketbox
anyway...finally i am feeling i find my group, brothers, let s go through this hard together. T T
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#12 aviandy

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Posted 16 August 2010 - 04:29 AM

hey i have good news,
my id now can log in again :lol:

but they haven't explain why,
they just closed and locked at my ticket message.

haha
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#13 DrAzzy

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Posted 18 August 2010 - 10:18 AM

They probably had scripts to stop abuse of the the free point deal, locking suspect accounts and every other account on the email address.
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#14 aviandy

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Posted 19 August 2010 - 08:58 PM

umm, maybe i should post their answer here :

Thank you for your inquiry,

We wish to apologize for any issue experienced with the account. The account in question was suspended due to the mass creation of accounts. However we have released the account in question and added 200 points to the account for the warp portal launch event. If you have any other questions please feel free to submit another ticket and we will be happy to assist you.


nah,
just like that :rice:
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