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Do they reply in the Tickets when its weekend or not?


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#1 Namine313

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Posted 18 April 2011 - 01:08 AM

Do the GM reply in tickets when its weekend.

i was wondering cause , i sent a ticket couple of days ago before weekend , and they are constantly replying.

but when weekend arrived. i havent got any reply .

do they take a break everyweekend or im just unlucky?
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#2 Mischievous

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Posted 18 April 2011 - 02:42 AM

Everyone needs a break :( Just sayin'
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#3 BlackPotato

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Posted 18 April 2011 - 03:55 AM

kinda suprised you got an answer to any of your tickets at all. minimum time ive had is 72 hrs, max was a week...
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#4 Snewt

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Posted 18 April 2011 - 05:35 AM

I sent in 2 tickets 3 weeks ago.

No response other than they were "forwarding it to the proper department."

...I was asking QUESTIONS.
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#5 Namine313

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Posted 18 April 2011 - 05:45 AM

I sent in 2 tickets 3 weeks ago.

No response other than they were "forwarding it to the proper department."

...I was asking QUESTIONS.


T_T thats too much. i was hoping ill get a reply after weekends but after i read that.
lost hope already. /wah
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#6 brokenguy

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Posted 18 April 2011 - 07:27 AM

I sent in 2 tickets 3 weeks ago.

No response other than they were "forwarding it to the proper department."

...I was asking QUESTIONS.


that's a response lol. Just not what you are looking for lol.

I think they gotten a lot better with tickets but there's still a lot of room for improvement.
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#7 Mischievous

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Posted 18 April 2011 - 09:07 AM

Strange, I Usually get a response within 24 hours, Maybe they just like me
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#8 Namine313

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Posted 18 April 2011 - 09:20 AM

Strange, I Usually get a response within 24 hours, Maybe they just like me


strange indeed. maybe they are bias on those who buy more kafra points.

buy many KP = high priority?
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#9 Proto312

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Posted 18 April 2011 - 09:51 AM

I sent in a ticket about a week ago and about a day after that I got a reply back from them saying they needed more time to reply.... >_>
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#10 Namine313

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Posted 18 April 2011 - 10:07 AM

I sent in a ticket about a week ago and about a day after that I got a reply back from them saying they needed more time to reply.... >_>



if you dont mind, what was your case? that they need more time to reply.

and have you receive any reply from them about that?
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#11 Proto312

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Posted 18 April 2011 - 10:18 AM

if you dont mind, what was your case? that they need more time to reply.

and have you receive any reply from them about that?


I was upgrading my +7 Moon Rabbit Hat and got disconnected during the upgrading and now it's back down to +4. And apparently they needed to review my ticket.
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#12 Namine313

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Posted 18 April 2011 - 10:32 AM

I was upgrading my +7 Moon Rabbit Hat and got disconnected during the upgrading and now it's back down to +4. And apparently they needed to review my ticket.



thank you , i think our case are quite different thats why they're taking their time too much to reply to me. /wah
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#13 Tigra

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Posted 18 April 2011 - 11:15 AM

I sent in a ticket on Thursday (?) and got a reply yesterday. So yeah.
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#14 KingOfBabylon

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Posted 18 April 2011 - 11:37 AM

It'll take a few days, they've prolly got a lot of tickets in line ahead of yours, but your turn will come. It took a bit for my ticket to get answered, but I was ecstatic at the results. =D!!!!
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