13 replies to this topic

[Namine313]

Do the GM reply in tickets when its weekend.

i was wondering cause , i sent a ticket couple of days ago before weekend , and they are constantly replying.

but when weekend arrived. i havent got any reply .

do they take a break everyweekend or im just unlucky?

[Mischievous]

Everyone needs a break Just sayin'

[BlackPotato]

kinda suprised you got an answer to any of your tickets at all. minimum time ive had is 72 hrs, max was a week...

[Snewt]

I sent in 2 tickets 3 weeks ago.

No response other than they were "forwarding it to the proper department."

...I was asking QUESTIONS.

[Namine313]

I sent in 2 tickets 3 weeks ago.

No response other than they were "forwarding it to the proper department."

...I was asking QUESTIONS.

T_T thats too much. i was hoping ill get a reply after weekends but after i read that.
lost hope already. /wah

[brokenguy]

I sent in 2 tickets 3 weeks ago.

No response other than they were "forwarding it to the proper department."

...I was asking QUESTIONS.

that's a response lol. Just not what you are looking for lol.

I think they gotten a lot better with tickets but there's still a lot of room for improvement.

[Mischievous]

Strange, I Usually get a response within 24 hours, Maybe they just like me

[Namine313]

Strange, I Usually get a response within 24 hours, Maybe they just like me

strange indeed. maybe they are bias on those who buy more kafra points.

buy many KP = high priority?

[Proto312]

I sent in a ticket about a week ago and about a day after that I got a reply back from them saying they needed more time to reply.... >_>

[Namine313]

I sent in a ticket about a week ago and about a day after that I got a reply back from them saying they needed more time to reply.... >_>

if you dont mind, what was your case? that they need more time to reply.

and have you receive any reply from them about that?

[Proto312]

if you dont mind, what was your case? that they need more time to reply.

and have you receive any reply from them about that?

I was upgrading my +7 Moon Rabbit Hat and got disconnected during the upgrading and now it's back down to +4. And apparently they needed to review my ticket.

[Namine313]

I was upgrading my +7 Moon Rabbit Hat and got disconnected during the upgrading and now it's back down to +4. And apparently they needed to review my ticket.

thank you , i think our case are quite different thats why they're taking their time too much to reply to me. /wah

[Tigra]

I sent in a ticket on Thursday (?) and got a reply yesterday. So yeah.

[KingOfBabylon]

It'll take a few days, they've prolly got a lot of tickets in line ahead of yours, but your turn will come. It took a bit for my ticket to get answered, but I was ecstatic at the results. =D!!!!