ETA on Support Tickets - Ragnarok Online Community Chat - WarpPortal Community Forums

Jump to content


Photo
- - - - -

ETA on Support Tickets


  • Please log in to reply
11 replies to this topic

#1 Kuurus

Kuurus

    Awarded #1 Troll

  • Members
  • 648 posts
  • Playing:Ragnarok Online

Posted 07 May 2011 - 06:42 PM

I was searching the forums for ETA on support tickets lately and I did not find a thread on it. I thought I had heard that it was fairly quickly yet it has not been for me. Just seeing what the ETA is usually on tickets so I know how long to wait, thanks!
  • 0

#2 Fibrizzo

Fibrizzo

    Too Legit To Quit

  • Members - No Sig
  • 1068 posts
  • LocationA Coruña/Galicia/Spain
  • Playing:Ragnarok Online
  • Server:Valkyrie

Posted 08 May 2011 - 02:39 AM

Do you know ETA is a terrorist group?

Posted Image

>.<
  • 0

#3 BlackPotato

BlackPotato

    Too Legit To Quit

  • Members
  • 1249 posts
  • LocationIris born, loud and proud!
  • Playing:Ragnarok Online
  • Server:Iris

Posted 08 May 2011 - 03:06 AM

wow... miii and trollbrizzio both know how to work GIS humerously! the eta on tickets is. well... whenever the staff feels like it. usualy a bs automated response, and if its the weekend, forget it. had tickets take over a week to be answered, which is why people dont bother with it most of the time. best bet is to submit a ticket and pm the number to heim/oda and explain in detail whats going on
  • 0

#4 Fibrizzo

Fibrizzo

    Too Legit To Quit

  • Members - No Sig
  • 1068 posts
  • LocationA Coruña/Galicia/Spain
  • Playing:Ragnarok Online
  • Server:Valkyrie

Posted 08 May 2011 - 03:22 AM

What does ETA means? Because I only know the terrorist group with that name...
  • 0

#5 Psychogenik

Psychogenik

    Awarded #1 Troll

  • Members
  • 718 posts
  • Playing:Ragnarok Online
  • Server:Ymir

Posted 08 May 2011 - 10:01 AM

ETA for tickets is usually one month if you're lucky.
  • 0

#6 Shane

Shane

    Amateur Blogger

  • Members
  • 239 posts
  • Playing:Ragnarok Online
  • Server:Ymir

Posted 08 May 2011 - 10:06 AM

What does ETA means? Because I only know the terrorist group with that name...


Estimated time of arrival. It's often used to ask how long something will take.

Seriouspost it depends on what your ticket is about. If you're reporting a bot or something you'll get a response within a couple of days. If you're asking for a god item name change it usually takes 2-3 months or longer. If you're asking for clarification on mechanics or a change of game mechanics, probably a year until it is resolved.
  • 0

#7 Ralis

Ralis

    [TOS] The Man Trap

  • VMod Retired
  • 6982 posts
  • LocationFlorida
  • Playing:Ragnarok Online
  • Server:Classic

Posted 08 May 2011 - 10:09 AM

People are still living in the dark ages, I guess...

Things in the ticket queue have been significantly sped up. Usually you'll get a response within 24 hours of reporting a bot, and 2-3 days for anything else. Depending on the important (for example, a major bug) PMing Heim or Oda the ticket number might be a good idea and it can then be resolved within a matter of hours.

Edited by Ralis, 08 May 2011 - 10:09 AM.

  • 0

#8 DeadlySinner

DeadlySinner

    Amateur Blogger

  • Members
  • 193 posts
  • LocationLos Angeles, California
  • Playing:Ragnarok Online
  • Server:Classic

Posted 08 May 2011 - 10:37 AM

If you're asking for clarification on mechanics or a change of game mechanics, probably a year until it is resolved.


Or when they figure out what's wrong with their own mechanics.
  • 0

#9 Pyrasia

Pyrasia

    Amateur Blogger

  • Members
  • 248 posts
  • Playing:Ragnarok Online
  • Server:Yggdrasil

Posted 08 May 2011 - 03:30 PM

I reported 2 lists of bots via both Ticket and to Oda.
It's been more than a few days now, nothing happens yet...
  • 0

#10 aznmax

aznmax

    I am New.

  • Members
  • 9 posts

Posted 08 May 2011 - 08:17 PM

Buy the lottery you would have a better chance!
  • 0

#11 Hacks

Hacks

    Awarded #1 Troll

  • Members
  • 534 posts

Posted 08 May 2011 - 08:50 PM

the game runs basicly 24/7, but the staff only does not. best i can gather it's a 9-5 job, occasionally one guy stays late on patch day, when his nap maintenance runs long. they spend most of their time playing ping pong dealing with important issues and eating subway working to control the bot population. they check the forums twice a day contantly looking for threads they can troll with "working as intended" provide excelent customer service for.

Edited by Hacks, 08 May 2011 - 08:51 PM.

  • 0

#12 AtlasThunderbeef

AtlasThunderbeef

    Awarded #1 Troll

  • Members
  • 905 posts
  • Playing:Ragnarok Online
  • Server:iRO Chaos

Posted 08 May 2011 - 10:50 PM

I really want to call Gravity to ask about their lunch hours work hours.
  • 0




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users