I have already consulted the topic where it lists a variety of things you can do if this instance occurs. I have already repaired the install, uninstall/reinstalled, run it without antivirus software/firewalls up, and added Dragon Saga to every possible exclusion in my antivirus software/firewall. My port forwarding is fine (seeing as I was able to play it yesterday somehow). I have tried running the game as an administrator, deleting my patch.id, pretty much everything that has been suggested on the forums in the past I have tried, but nothing works. Either the client won't launch or it crashes after I attempt to login.
I also submitted a ticket to Tech Support with all this information and a Hijack This log. My ticket number is 067-157D722A-5715.
I checked the Windows event log and here are the errors that occur. NOTE: these are only the errors when the client crashes after trying to open it from the patcher:
Faulting application name: dragonsaga.exe, version: 0.11.32.0, time stamp: 0x4d786c96 Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0xc0000005 Fault offset: 0x00000202 Faulting process id: 0x1d6c Faulting application start time: 0x01cc2305e2e1df0d Faulting application path: C:\Program Files (x86)\Gravity\Dragon Saga\Release\dragonsaga.exe Faulting module path: unknown
followed by:
Fault bucket 2375657932, type 1 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: dragonsaga.exe P2: 0.11.32.0 P3: 4d786c96 P4: StackHash_0a9e P5: 0.0.0.0 P6: 00000000 P7: c0000005 P8: 00000202 P9: P10: Attached files: C:\Users\me\AppData\Local\Temp\WER79C5.tmp.WERInternalMetadata.xml These files may be available here: C:\Users\me\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_dragonsaga.exe_fa301d5c9e48fcfd4ddb2c60fe7ac65998cde5_1dac8430 Analysis symbol: Rechecking for solution: 0 Report Id: 22156d70-8ef9-11e0-9675-0024e8837678
here is the XML for the first error:
+ <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> - <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2011-06-04T21:47:46.000000000Z" /> <EventRecordID>19036</EventRecordID> <Channel>Application</Channel> <Computer>my-PC</Computer> <Security /> </System> - <EventData> <Data>dragonsaga.exe</Data> <Data>0.11.32.0</Data> <Data>4d786c96</Data> <Data>unknown</Data> <Data>0.0.0.0</Data> <Data>00000000</Data> <Data>c0000005</Data> <Data>00000202</Data> <Data>fc8</Data> <Data>01cc23010904d29f</Data> <Data>C:\Program Files (x86)\Gravity\Dragon Saga\Release\dragonsaga.exe</Data> <Data>unknown</Data> <Data>482bb6a2-8ef4-11e0-9675-0024e8837678</Data> </EventData> </Event>
and the XML for the second error:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> - <System> <Provider Name="Windows Error Reporting" /> <EventID Qualifiers="0">1001</EventID> <Level>4</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2011-06-04T21:48:22.000000000Z" /> <EventRecordID>19039</EventRecordID> <Channel>Application</Channel> <Computer>my-PC</Computer> <Security /> </System> - <EventData> <Data>2375657932</Data> <Data>1</Data> <Data>APPCRASH</Data> <Data>Not available</Data> <Data>0</Data> <Data>dragonsaga.exe</Data> <Data>0.11.32.0</Data> <Data>4d786c96</Data> <Data>StackHash_0a9e</Data> <Data>0.0.0.0</Data> <Data>00000000</Data> <Data>c0000005</Data> <Data>00000202</Data> <Data /> <Data /> <Data>C:\Users\me\AppData\Local\Temp\WER26A5.tmp.WERInternalMetadata.xml</Data> <Data>C:\Users\me\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_dragonsaga.exe_fa301d5c9e48fcfd4ddb2c60fe7ac65998cde5_03d930b3</Data> <Data /> <Data>0</Data> <Data>5aff2c23-8ef4-11e0-9675-0024e8837678</Data> <Data>0</Data> </EventData> </Event>
Here is the Dragon Saga log of when I am actually able to run the client from the patcher but the client crashes after I attempt to login:
[Procedure Infomation] Version=0.11.32.0, Mar 10 2011-14:48:14, EB ProcessID=1364 ThreadID=7628 Date="2011/06/04 19:27:52" [Exception Information] ExceptionDescription="EXCEPTION_ILLEGAL_INSTRUCTION" ExceptionCode=C000001D ExceptionAddress=0023:2323E070 ModuleName=�?�??�?ͤ�?͢�?�??�?ͤ�?�秨秨�?ͤ [Register Information] EAX=00000006 EBX=2323E070 ECX=015B1BE9 EDX=D149B0DE ESI=0E7DAE08 EDI=00000000 EBP=000000F0 ESP=001888B4 EIP=2323E070 FLG=00210296 CS=0023 DS=002B SS=002B ES=002B FS=0053 GS=002B [Call Stack Information] 2323E070=001888B0,0000:00000000,
Here is a different log I am receiving:
[Procedure Infomation] Version=0.11.32.0, Mar 10 2011-14:48:14, EB ProcessID=2956 ThreadID=5380 Date="2011/06/05 12:23:09" [Exception Information] ExceptionDescription="EXCEPTION_ACCESS_VIOLATION" ExceptionCode=C0000005 ExceptionAddress=0023:22412C7D ModuleName=æ³?Í?æ¿?Í?é?á??æ³?Í?ï?¸Ì¤è¤?è¤?æ³?Í? AccessViolationReason=Write AccessViolationlocation=00223EF9 [Register Information] EAX=00223EF9 EBX=22412C78 ECX=015B1BE9 EDX=D149B0DE ESI=1E1BBFE0 EDI=00000000 EBP=000000F0 ESP=001897E8 EIP=22412C7D FLG=00210296 CS=0023 DS=002B SS=002B ES=002B FS=0053 GS=002B [Call Stack Information] 22412C7D=001897E4,0000:00000000,á?¨î?£ç??
I am running Windows 7 64-bit. My antivirus is Avast and I also have Threatfire Spyware/Virus protection. I run Windows Firewall and have already made sure that Dragon Saga is on the allowed programs list and that its incoming/outgoing rules have been enabled.
Any help on this would be great. I know people have posted topics about this before, but none of them ever really get resolved and always seem to get pointed to that one topic I mentioned above. If a permanent fix for this could come out, that would be great. Thanks.
Edited by Skyivories, 05 June 2011 - 08:26 AM.