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HTTP Status 500 server error


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#1 EnderW

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Posted 09 June 2011 - 06:42 AM

Every time I go to buy some WPE I get redirected to this URL: https://secure.warpp...nt/iovation.grv and the following error message...

HTTP Status 500 -

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception
org.springframework.web.util.NestedServletException: Request processing failed; nested exception is org.springframework.context.ApplicationContextException: Could not load FreeMarker template for URL [error.ftl]; nested exception is java.io.FileNotFoundException: Template error.ftl not found.
org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:487)
org.springframework.web.servlet.FrameworkServlet.doPost(FrameworkServlet.java:440)
javax.servlet.http.HttpServlet.service(HttpServlet.java:647)
javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
com.gravity.portalPayment.util.RequestEncodingFilter.doFilter(RequestEncodingFilter.java:41)


root cause
org.springframework.context.ApplicationContextException: Could not load FreeMarker template for URL [error.ftl]; nested exception is java.io.FileNotFoundException: Template error.ftl not found.
org.springframework.web.servlet.view.freemarker.FreeMarkerView.checkTemplate(FreeMarkerView.java:210)
org.springframework.web.servlet.view.freemarker.FreeMarkerView.initApplicationContext(FreeMarkerView.java:161)
org.springframework.context.support.ApplicationObjectSupport.setApplicationContext(ApplicationObjectSupport.java:73)
org.springframework.context.support.ApplicationContextAwareProcessor.postProcessBeforeInitialization(ApplicationContextAwareProcessor.java:72)
org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.applyBeanPostProcessorsBeforeInitialization(AbstractAutowireCapableBeanFactory.java:301)
org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.initializeBean(AbstractAutowireCapableBeanFactory.java:1167)
org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.initializeBean(AbstractAutowireCapableBeanFactory.java:292)
org.springframework.web.servlet.view.UrlBasedViewResolver.loadView(UrlBasedViewResolver.java:413)
org.springframework.web.servlet.view.AbstractCachingViewResolver.createView(AbstractCachingViewResolver.java:159)
org.springframework.web.servlet.view.UrlBasedViewResolver.createView(UrlBasedViewResolver.java:378)
org.springframework.web.servlet.view.AbstractCachingViewResolver.resolveViewName(AbstractCachingViewResolver.java:78)
org.springframework.web.servlet.DispatcherServlet.resolveViewName(DispatcherServlet.java:1178)
org.springframework.web.servlet.DispatcherServlet.render(DispatcherServlet.java:1122)
org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:878)
org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:792)
org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:475)
org.springframework.web.servlet.FrameworkServlet.doPost(FrameworkServlet.java:440)
javax.servlet.http.HttpServlet.service(HttpServlet.java:647)
javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
com.gravity.portalPayment.util.RequestEncodingFilter.doFilter(RequestEncodingFilter.java:41)

root cause
java.io.FileNotFoundException: Template error.ftl not found.
freemarker.template.Configuration.getTemplate(Configuration.java:428)
freemarker.template.Configuration.getTemplate(Configuration.java:398)
org.springframework.web.servlet.view.freemarker.FreeMarkerView.getTemplate(FreeMarkerView.java:326)
org.springframework.web.servlet.view.freemarker.FreeMarkerView.getTemplate(FreeMarkerView.java:312)
org.springframework.web.servlet.view.freemarker.FreeMarkerView.checkTemplate(FreeMarkerView.java:203)
org.springframework.web.servlet.view.freemarker.FreeMarkerView.initApplicationContext(FreeMarkerView.java:161)
org.springframework.context.support.ApplicationObjectSupport.setApplicationContext(ApplicationObjectSupport.java:73)
org.springframework.context.support.ApplicationContextAwareProcessor.postProcessBeforeInitialization(ApplicationContextAwareProcessor.java:72)
org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.applyBeanPostProcessorsBeforeInitialization(AbstractAutowireCapableBeanFactory.java:301)
org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.initializeBean(AbstractAutowireCapableBeanFactory.java:1167)
org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.initializeBean(AbstractAutowireCapableBeanFactory.java:292)
org.springframework.web.servlet.view.UrlBasedViewResolver.loadView(UrlBasedViewResolver.java:413)
org.springframework.web.servlet.view.AbstractCachingViewResolver.createView(AbstractCachingViewResolver.java:159)
org.springframework.web.servlet.view.UrlBasedViewResolver.createView(UrlBasedViewResolver.java:378)
org.springframework.web.servlet.view.AbstractCachingViewResolver.resolveViewName(AbstractCachingViewResolver.java:78)
org.springframework.web.servlet.DispatcherServlet.resolveViewName(DispatcherServlet.java:1178)
org.springframework.web.servlet.DispatcherServlet.render(DispatcherServlet.java:1122)
org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:878)
org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:792)
org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:475)
org.springframework.web.servlet.FrameworkServlet.doPost(FrameworkServlet.java:440)
javax.servlet.http.HttpServlet.service(HttpServlet.java:647)
javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
com.gravity.portalPayment.util.RequestEncodingFilter.doFilter(RequestEncodingFilter.java:41)


note The full stack trace of the root cause is available in the Apache Tomcat/5.5.27 logs.


It's done this before and I've reported it before but it never gets fixed granted generally clicking back in my browser a few times corrects it but...
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#2 Calanor

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Posted 09 June 2011 - 01:06 PM

Ender, what browser are you using? and version.
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#3 EnderW

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Posted 09 June 2011 - 11:27 PM

Opera
Version
11.00
Build
1156

Edit: hmm just tried again and after getting the error page and clicking back like I used to it loaded the correct page: https://secure.warpp...ent/payment.grv

Still an issue that needs looking into.

Edited by EnderW, 09 June 2011 - 11:31 PM.

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#4 EnderW

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Posted 18 June 2011 - 04:05 AM

So I submitted a ticket about this issue (which I am having problems with again trying to make a new payment)

I was then told that: my account has been accessed from a location that has been flagged for fraudulent activity.

When informed that my account has only been accessed from my IP and is totally legitimate I was told:

It appears that the issues with the account in question may be caused by attempts to hide or mask the play location attempting to connect to the website. Please disable all such software and attempt to connect again


I am not using any such software and it seems to me that your shoddy script used for detecting fraudulent activity is likely flagging anyone using Opera..which is just crazy.

I do not appreciate being treated like I am doing something wrong for trying to legitimately make a payment.
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#5 Feuer

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Posted 23 June 2011 - 08:59 PM

I feel you, Im using google chrome, the latest build, aswell as opera v11 and i get that error on both my browsers. I curious if its with routing or just a bad script. either way its very annoying,
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#6 Bloomers

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Posted 24 June 2011 - 03:44 PM

I get this error too, I tried it in Firefox, Chrome, and IE. And I can't seem to get past the error so I can't buy any WP points...
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#7 Muzza440

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Posted 24 June 2011 - 03:53 PM

Happening to me too, really sucks :)
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#8 JediKitteh

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Posted 24 June 2011 - 04:05 PM

Happening to me too :/ it seems like some kind of server script error. I hope it gets fixed soon. Im gonna submit a ticket.
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#9 Corvus

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Posted 24 June 2011 - 04:09 PM

Thank you for letting us know. We are looking into this currently, and I will let you know once we have an update.

Edit: looks like it has been resolved. Please try now and let me know.
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#10 fivetomidnight

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Posted 26 June 2011 - 12:07 AM

I was having that problem too, on Firefox with the NoScript plugin. Thing is, there's one extra server that gets contacted when you're being transferred to the payment page - once I gave it the NoScript okay, everything loaded correctly. The window of opportunity to see it on my NoScript menu was pretty short, though, before it transfered through to the fail page.

The URL in my script whitelist is https://ci-mpsnare.iovation.com

I hope this helps!
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