Posted 13 June 2011 - 08:04 PM
Umm Wiggles, you may be adept at figuring out the els and eyes and spaces with bars, but not everyone is, and the amount of fruitless checking the GM would do trying to figure out if this is even the person they are reporting is the reason the SS policy even came to pass.
The point is if you want us to investigate what you are reporting, we need the data to allow us to start the investigation. We will see about trying to barebones the requirements and all that for "farmers" and sellers, but for reporting other players we need alot more confirmation to be sure it is the right person.
To be honest, we are backed up on tickets and will remain so for a few more weeks, any deeper investigations we do for supposed ill-mannered activities, like rechecking incomplete reports, is actually people staying past clockout time to pursue it beyond the checking the report at reception, and frequently we are doing the extra checking logs further and seeing what further extensions to the farmers have done. So us asking for at least a complete report versus answering 3 tickets from people that are having problems actually playing is a sensical action and not just done to be spiteful or "lazy".
We are not spiteful nor are we lazy, we are just busy, and doing all we can to not have to sluff to a lesser tier of customer service. We have played other games and experienced the customer service of other companies, we have done our own customer service for years and really we get agitated when we aren't able to do all that we know we can. Our goal as always is to deliver a superior experience to our players, through customer service, game updates, and events. The GM team wants nothing more than to have the tickets all answered and have half a shift remaining to get in the games and not only host events for our players but to actually enrich the game experience by their presence and presents. But the key is getting those tickets answered, every ticket in our queue is potentially a player having a terrible time and not able or quickly becoming unwilling to play. Leaving those players is the same as us saying "we don't care and go away", and that message is not acceptable. Every Ill-mannered ticket is similar, but it is a player asking us to take justice on this other because its the rules. Priority wise fixing a players problem comes before fulfilling "justice of rules". So to be considered on the similar tier of priority as the player asking for help, we need the form filled out.
