When are we getting reimbursed for our stolen rebirth zeny? (free for VIP, but they still charged us
#1
Posted 16 June 2011 - 03:18 AM
#2
Posted 16 June 2011 - 03:24 AM
#3
Posted 16 June 2011 - 11:35 AM
#4
Posted 16 June 2011 - 11:54 AM
#5
Posted 16 June 2011 - 12:03 PM
#6
Posted 16 June 2011 - 12:09 PM
#7
Posted 16 June 2011 - 03:09 PM
#8
Posted 16 June 2011 - 03:37 PM
#9
Posted 17 June 2011 - 05:18 PM
Greetings and thanks for contacting support.
We currently have a list of all players who require a refund for this particular glitch and we will be distributing zeny refunds as soon as possible.
Thank you very much for your patience and have an excellent day.
Antonio
Customer Service Representative
WarpPortal Support Team
#10
Posted 17 June 2011 - 05:29 PM
#11
Posted 17 June 2011 - 09:40 PM
i never got any zenyWe did it automatically, we did the data pull for everyone that actually paid the month between the date we said it would be free and the date we actually fixed it. it was ~ 600+ characters across all servers that we ended up in-game mailing the zeny.
and i trans (and paid) on may 13th or 14th (i have screenshots so i know)
#12
Posted 19 June 2011 - 12:35 AM
i never got any zeny
and i trans (and paid) on may 13th or 14th (i have screenshots so i know)
Just checked and I got it. You're aware that when they say mailbox, it's mailbox in-game?
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