Edited by Psychogenik, 27 July 2011 - 07:58 PM.
Support Center...
#1
Posted 27 July 2011 - 07:37 PM
#2
Posted 27 July 2011 - 07:59 PM
I've seen numerous posts about it, both here and in the Technical Support section. Some have even gotten GM and CM replies but there's been no definitive answer as to what is causing it or what they can do to correct it.
#3
Posted 27 July 2011 - 08:19 PM
Edited by SirDillhole, 27 July 2011 - 08:19 PM.
#4
Posted 27 July 2011 - 08:23 PM
What I do is pretty much click on the 'Submit Ticket' button and wait for maybe a minute? I then copy the comment that I put in the space provided, refresh, paste the comment along with the other information, and click on the button again. This time instead of waiting for 10 minutes or so, it submits instantly. That's how I submit my tickets now and then, I don't know if it'll work for you guys though...
That's what i've been doing but after the 10th time it finally went through.
#5
Posted 27 July 2011 - 08:28 PM
But I'll try that method next time I need to send a ticket.
#6
Posted 27 July 2011 - 08:31 PM
Edited by Inubashiri, 27 July 2011 - 08:32 PM.
#7
Posted 27 July 2011 - 08:38 PM
This could result in sending in multiple reports and clogging the system up further so I'd say use it with discretion.I usually just wait it out. I've never had it time out but in some cases it does take upwards of ten minutes before I finally get a confirmation that it was went.
But I'll try that method next time I need to send a ticket.
#8
Posted 27 July 2011 - 08:40 PM
#9
Posted 27 July 2011 - 08:52 PM
#10
Posted 28 July 2011 - 06:47 AM
#11
Posted 28 July 2011 - 04:08 PM
#12
Posted 28 July 2011 - 04:35 PM
It took me 2.5 mins so yeah, he said he'd let the dev team/IT people know.
#13
Posted 28 July 2011 - 07:57 PM
It has been a problem that no one here is happy with, delays are not fun, and become extra frustrating when you are just trying to get help. The ticket queue is getting shorter and shorter, once they are are under our threshold I hope we can put the time aside to comb through all our network and systems and Tools to squeeze out more efficiency. Right now they all work, and they are secure, but they aren't exactly breaking any speed records.
#14
Posted 28 July 2011 - 08:03 PM
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