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#1 Psychogenik

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Posted 27 July 2011 - 07:37 PM

Why the hell does it take so long to submit a ticket? It literally freezes while loading.

Edited by Psychogenik, 27 July 2011 - 07:58 PM.

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#2 Kitten

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Posted 27 July 2011 - 07:59 PM

That's been happening for quite some time now, sadly.

I've seen numerous posts about it, both here and in the Technical Support section. Some have even gotten GM and CM replies but there's been no definitive answer as to what is causing it or what they can do to correct it.
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#3 SirDillhole

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Posted 27 July 2011 - 08:19 PM

What I do is pretty much click on the 'Submit Ticket' button and wait for maybe a minute? I then copy the comment that I put in the space provided, refresh, paste the comment along with the other information, and click on the button again. This time instead of waiting for 10 minutes or so, it submits instantly. That's how I submit my tickets now and then, I don't know if it'll work for you guys though...

Edited by SirDillhole, 27 July 2011 - 08:19 PM.

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#4 Psychogenik

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Posted 27 July 2011 - 08:23 PM

What I do is pretty much click on the 'Submit Ticket' button and wait for maybe a minute? I then copy the comment that I put in the space provided, refresh, paste the comment along with the other information, and click on the button again. This time instead of waiting for 10 minutes or so, it submits instantly. That's how I submit my tickets now and then, I don't know if it'll work for you guys though...


That's what i've been doing but after the 10th time it finally went through.
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#5 Kitten

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Posted 27 July 2011 - 08:28 PM

I usually just wait it out. I've never had it time out but in some cases it does take upwards of ten minutes before I finally get a confirmation that it was went.

But I'll try that method next time I need to send a ticket.
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#6 Inubashiri

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Posted 27 July 2011 - 08:31 PM

It could be a bottle neck somewhere in their system, pretty sure the ticket system is probably separate from the web server on the back end, I don't know how their network is laid out just judging by the length of time. I did one last week for a god item change and I had a tab open and it did take an insane amount of time but it did finally go through.

Edited by Inubashiri, 27 July 2011 - 08:32 PM.

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#7 Makk

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Posted 27 July 2011 - 08:38 PM

I usually just wait it out. I've never had it time out but in some cases it does take upwards of ten minutes before I finally get a confirmation that it was went.

But I'll try that method next time I need to send a ticket.

This could result in sending in multiple reports and clogging the system up further so I'd say use it with discretion.
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#8 Kitten

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Posted 27 July 2011 - 08:40 PM

You'd know if it submits once or twice by trying it and looking at the submitted ticket history. No need to speculate.
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#9 Makk

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Posted 27 July 2011 - 08:52 PM

dang it, you're right. Wasn't thinking there for a sec :P
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#10 Dukeares

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Posted 28 July 2011 - 06:47 AM

Dono why my report does got submit...even if Blank page appear...I haven't have an issues yet since all the report got replied... in 2 or 3 day..
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#11 Mwrip

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Posted 28 July 2011 - 04:08 PM

Forum threads sometimes take forever (I've seen upwards of 2 minutes) to load as well. I think their web server is just plain overloaded, in general.
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#12 Inubashiri

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Posted 28 July 2011 - 04:35 PM

Well certainly I worked with Oda today to test the submission of tickets and even for him in the office it took nearly 2 mins to submit one Posted Image

It took me 2.5 mins so yeah, he said he'd let the dev team/IT people know.
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#13 Heimdallr

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Posted 28 July 2011 - 07:57 PM

Its all that security...



It has been a problem that no one here is happy with, delays are not fun, and become extra frustrating when you are just trying to get help. The ticket queue is getting shorter and shorter, once they are are under our threshold I hope we can put the time aside to comb through all our network and systems and Tools to squeeze out more efficiency. Right now they all work, and they are secure, but they aren't exactly breaking any speed records.
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#14 Inubashiri

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Posted 28 July 2011 - 08:03 PM

Heavy security will do it for sure.
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