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Where do i report in-game issues?


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#1 Keollyn

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Posted 22 August 2011 - 11:01 PM

Blocking the wayeth into Clock tower. I was wondering how do I get the GM's attention?
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#2 Hacks

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Posted 23 August 2011 - 04:21 AM

quickest way to get attention is to crash the servers i guess, maybe the wrong sort of attention...

you could bring your guild to the fore-front of the WoE action and cement your position as an important person, important people get alternate means of contacting atleast the CMs.

the staff are hardly ever readily accessable and i think they like it that way. anyway, posting your issue here where the matter is not specific to your account/character doesnt always get immediate resolution but it does give the CMs an opportunity to atleast look like they're working on the issue, tickets not so much.
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#3 meoryou2

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Posted 23 August 2011 - 08:57 AM

Send in a ticket to the warpportal support site. The new ticket system will then 1: take forever to send in, 2: immediately close your ticket 3: send you an email saying "Working as Intended".


NOTE: due to the fact that Gravity coded the scripts steps 1-3 may be executed in any random order at any random time you attempt to use the system.... they may even send you an OCA NPC by accident. :mwahaha:
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#4 Keollyn

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Posted 23 August 2011 - 09:09 AM

All excellent response.
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#5 Inubashiri

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Posted 23 August 2011 - 04:03 PM

This issue happens everyday, if you'll send a screenshot, your name, and what time this occured to Oda he usually clears it out when he's at work and asked.
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