Posted 02 November 2011 - 12:27 PM
For anyone to say the game is fine the way it is, especially the beginning segments, just shows how out of touch veteran players are. Veterans are so immersed in this game, they tend to be blind to its numerous faults. Of course it's easy for YOU to start a new character, you know how EVERYTHING works, you know exactly where to go, and exactly what to do. You have access to gear and zenny, you have access to your guild and friends. You are so deep seated in the game, you cannot possibly imagine what this game is like for new players. Yeah you were new once, but how many years ago was that? What were videogames like 4-8 years ago? How vastly different were MMOs 4-8 years ago?
A new player comes into this game with a certain set of expectations. They will passingly discover Ragnarok through warp portal, see a video of WoE on youtube, check MMOHut's top rated list and listen to the glowing view. More unlikely they will be recommended by a friend. They will be drawn to the cute sprites, deep class system, glowing reviews, and the hint that this game is infinitely deeper than it appears to be.
A new player will enter this game with a general idea of what class they wanted to be. They will get this idea from the homepage and maybe the forums.
The first thing they are greeted with is a customization window. For new players, the allocation of these few stat points may seem tremendously significant to play, like the few stat points you are given in a game like Fallout. Even though the window gives zero indication of what the stats do.
They are transported to an unknown area, have to read 30 walls of text, arguably they will reach a point where there is too much damn reading and rapidly press enter. They will not understand the significance of fly wings for combat. Grudgingly, after endless walls of text, they make their way to the training grounds. They have their gear and a basic hunting mission. They are gradually understanding the basic game mechanics. Click to walk, click to attack. They won't know all the hotkeys right away so they use alt+v constantly to access menus. They won't realize you have to allocate your stat points right away. They won't realize you have to warp off the map you are on to complete their first few missions.
After deciding their class, and being forced to reach level 10, they will be teleported to the proper job for their town, complete their job change, and check their quest window to find it empty. They will be confused at this point. They will wonder what they did wrong. Hopefully a new player will start talking to every npc, searching for a quest, talk to the eden teleporter, they may or may not choose to warp, and will end up in a room crowded with hundreds of vendors. Assuming this is some kind of marketplace they will leave.
Eventually a new player will get out of town, even though entrances are nothing more than a red dot on the map. They go out in the field and start killing things. They are successful. They continue killing, gaining job levels, learning 1 or 2 skills, learning hot keys. Hopefully they are not killed by someone's MVP like I was 4 separate times. After they kill for a while they may return to town, find the shop, and see that the loot they collected is worthless. Either they continue on the first map, or they explore into another area. On a map like Prontera Field 1, there is a 50% chance they will go to a safe map for their level, or they will go to the desert and get killed by a pecopeco. It should occur to them that the red lettering was an indication that the specific monster was too strong for them. They might stay on the first map, explore somewhere else, or just quit at this point because the game doesn't appear to have a point.
Every MMO they played before gave them some kind of objective that pulled them into the story. They were sent to a town, found even more missions there, were sent to a specific place, maybe discovered a cave, were given gear with a slot and a crappy card, just to learn how cards work. Were sent to the upgrade NPC to learn how to upgrade equipment. Maybe they are sent to hunt and collect from a specific monster, and they learn of a valuable drop. Ragnarok has absolutely no conveyance. It is fine to discover things in this game, grinding until you can go deeper into a dungeon, stumbling on a quest which is pretty unlikely, finding a great place to grind, learning some of the games history or legends.
New players will be reluctant to talk to other players, hostile environments like WoW or Maple Story make new players apprehensive about asking for help. I think automatically friending like 4 different mentors for new players to ask questions would be great. I think being given the first eden quest when you start is an excellent idea. Instead of getting a worthless badge just give them the first quest. They go to their job town, change jobs, check their quests, BAM they have a quest. Ideally it wouldn't be in Morroc, because when a new player checks the map, there is no route to Morroc. You do have to hold their hand the first few hours, just so they can settle into the game.
A NEW PLAYER HAS NO REASON TO CONTINUE PLAYING THIS GAME. THEY HAVE NO EMOTIONAL ATTACHMENT, THEY HAVE NO VESTED INTEREST IN CONTINUING TO PLAY. There are thousands of MMOs and if you can't convince a new player in the first 2 hours that they should be playing Ragnarok, they WILL find a new game that grabs them.
Changes must be made to the new player experience. The new player experience is clumsy, has next to no conveyance, and at times is punishing, not to mention boring. I agree that discovering things is fun, that crafting your own adventure can be a truly rewarding experience. But you have to understand that new players enter this game with a certain set of expectations. They expect a comfortable amount of guidance without an avalanche of text. They expect some kind of imperative after changing from a novice. You have to have a beginning mission, you have to have a potion system that is forgiving for new players. New players are not going to overlook this games mistakes. At a certain point they will be fed up with the lack of direction. They have no reason to embrace a free MMO. They didn't pay for the game so they do not have to give it the same chance as a game that cost them money. Players today do not have the attention span they did 11 years ago.
In the video, Dr Jekyll and Mr. Hyde was cited as everything that can be wrong with a videogame. That extreme lack of conveyance coupled with the punishment of new players will deter the vast majority of new players. Things have to change. It does not matter what drew the veteran players to this game. You're already here, we are not trying to draw you in again. We are discussing the new player initiation. Stating that you enjoyed the lack of conveyance does not help bring new players to this game. It is the lack of conveyance that drives people away; it does not drive them in.