5 replies to this topic

[liang2]

my friends( they are from Cro moving to Iro because Cro is about to shut down) get banned till 2020. majority of them dont bot, dont buy zeny, but they use proxy server because of the connection issue from china. they just do daily turn-ins, quests and we just start to have fun here.
a friend from new zealand has a fake permanent ban experience too and he got unbanned immediately after reporting to GM. so i think this is an system error again.
one of my friend has 3 accounts and 2 of them got banned, 1 account survived, so i think its not a IP-based ban, it looks like a system error. can you fix this please?
server is Valkyire
can oda and heim please check your msg for some of my friend's account names? i know there are a lot of people got banned, but i can only collect little amount of them.

[zr0rieu]

You will have to send in a ticket through https://support.warpportal.com/. Any discussions on the status of an account cannot and will not be discussed on the forums.

[liang2]

ticket is sent by one of my friend, ticket number is 0BE-16596950-2DD5

[cemolz]

I have 4 ID.. And All of my ID was banned.

[sheepmia]

I accidentally got banned by testing the connection of that proxy. Fml
[154-1659A25C-4FC9]

Greetings,

Thank you for contacting the WarpPortal Support Team.

We understand that you are inquiring about your game account status. We regret to inform you that your account clerami3 has been suspended for using illegal third party program. A series of tests were conducted by the GM team on your character and unfortunately, you did not meet the requirements needed in order to pass the said tests. Please be informed that the said act has violated the games Terms of Service. However, we may consider releasing your account if you agree to a full item and zeny wipe including item mall items of all the characters under the account in question. These will include all the zeny and items in your character's storage, cart, inventory (including items you obtained by exchanging KVM badges and Prize Medals), and items you bought from the Kafra Shop. If you agree to this condition, please include "I agree to a full zeny and item wipe including item mall items" in your next response. Kindly understand that this decision is final and non-negotiable. We appreciate your understanding and cooperation in relation to this matter.

Should you require additional help, please do not hesitate to contact us again. We apologize for the inconvenience this may have caused you and thank you for your continued support of Ragnarok Online.

Sincerely,

Joy
Customer Service Representative
WarpPortal Support Team

stupid GMs.

Edited by sheepmia, 19 November 2011 - 12:39 PM.

[Inubashiri]

Please direct your account issues to a PM to a forum admin (someone in red) or to the support ticket system. Forums are not a place to discuss this and will be for all intents purposes ignored.

Edited by Inubashiri, 19 November 2011 - 01:09 PM.