32 replies to this topic

[LePairo]

i havn't paid for my account since ragnarok started with this huge warp portal MISTAKE. its the most confusing garbage i've ever dealt with.

i went to payment on the ragnarok website, i couldnt find anything else that seemed fermilliar in paying for my account. i feel i just threw away five dollars on some stupid "energy"
i dont see how its related at all to my ragnarok account and i have a bad feeling it really isnt.

I JUST WANNA GRIND MINDLESSLY ON MY HUNTER KILLING HILLWINDS. this is ridiculous!!!!

[Katreyn]

To buy WP points go to Power Up section obviously. Buy the amount of points you need (1k for a month).

Then,
1. Hit the + beside the account you want on the left screen. It should bring up the WP energy page.
2. Select the amount of WP/Sub you want from here. (ie. you want a month sub, hit the month sub/1k WP one)

And there you go.

Do not use the Transfer option. The Transfer button is for Kafra Points.

Edited by Katreyn, 24 July 2010 - 02:08 PM.

[LePairo]

okay, i did all that. says the account has 1,000wp points on it. i still cant log in due to unpaid account.

[Katreyn]

okay, i did all that. says the account has 1,000wp points on it. i still cant log in due to unpaid account.

Did you add the 1000 WP points to the account you want to pay?

You need to convert it to the subscription payment by going to the account you want to pay on the Warp Portal site and converting that 1000 points to the month plan.

Did you go to this section of the site and pay? (game accounts > account you want to pay for > power up)
If you want to pay for sub, you choose the option you want and hit Place Order.


edit: Btw, Gravity, I'm sure that typo is quite obvious to you.

Edited by Katreyn, 24 July 2010 - 10:29 AM.

[LePairo]

it shows the account name, and says 1,000wp points, and i did go to that page, i just want the 30 hour plan so i selected that for 800 and it says i dont have enough wp points to get it.
i dont want to get the one month cause i only play a couple hours a week

[Katreyn]

If you messed up and put it into Kafra Points, which after reading it again you might have... X-x I'm sorry if I confused you. You could contact them through a ticket and since this is all so new and confusing, they'd revert it.

[Katreyn]

it shows the account name, and says 1,000wp points, and i did go to that page, i just want the 30 hour plan so i selected that for 800 and it says i dont have enough wp points to get it.
i dont want to get the one month cause i only play a couple hours a week

Where does it show you having 1000 WP points at? At the top of the page besides Point Balance? Or is it where the total WP energy is?
Do you happen to have more then one account set to this Warp Portal account?
That huge transfer button, transfers WP to Kafra Points.

If it still says you don't have enough points and you knowingly have 1000 WP then I'm not sure, got any way you can show me a picture of what you are seeing a little? Otherwise I'd say send in a ticket.

Edited by Katreyn, 24 July 2010 - 10:35 AM.

[LePairo]

hopefully that works.. thats what i see. dunno what to do from here.

[Katreyn]

Nvm, got the picture to work (you put in two http things)

But yeah...you put that 1k points into Kafra Points....Send in a ticket and see if they will revert that. X_x I guess I confused you. I'm sorry. >.<

Pretty much, what you were supposed to do was buy the WP points, then go to that page I posted above. Don't touch the transfer button, select the sub you want, and pay for it. I guess I confused you when I posted that 2nd half about kafra points. >.<

Edited by Katreyn, 24 July 2010 - 11:10 AM.

[LePairo]

dear god i just hate this whole set up so bad. I MEAN REALLY? "POWER UP"? how about the old days when it was SIMPLE!

oh hey, 30 hours, thats what i would like! put in my card info.. and BAM! IM ON!!! WOW SO SIMPLE!!!! ONE TWO STEP!

its called MONEY DAMN IT! NOT POWER UPS, OR WP, OR WHATEVER! man i wish i could complain to whoevers idea this crap was. i hope i get my 10 bucks back.
i never saw anything about kafra points when i was paying.

[Katreyn]

It's a confusing system, but I can see why they wanted it at the same time. It'll definitely take some getting used to. And yeah there is no notification about what that transfer means at all...you just know its transferring the WP (i actually spent 5 bucks to figure out what that and the other options meant).

I hope you can get it fixed as well. >.< Sorry about that. I feel bad now. >.< I must be a bad explainer. D:

Edited by Katreyn, 24 July 2010 - 11:20 AM.

[LePairo]

or im just a bad understander. dont worry about it.. ill just have to get this stuff hammered out later. @_@ thanks for trying. <3

[TrinaCross]

Where is the 800 WP option?

[Katreyn]

Where is the 800 WP option?

Go to your account management > game accounts > account you want to pay for > power up.

Should take you to a page with payment options for subscriptions. The hourly one is 800 WP.

[TrinaCross]

Ah-ha!
But I still have to put $10 into it, huh?

[Katreyn]

Ah-ha!
But I still have to put $10 into it, huh?

Yeah, sadly its either one 1k points, or two 500 points. Either way its $10 for a hourly payment. But you do get some extra points at least. :x If thats a good thing.

[TrinaCross]

Alright thank you very much, very helpful thread

[TrinaCross]

Dang it, now I put 800 points into Kafra

[Katreyn]

Dang it, now I put 800 points into Kafra

X_x Did you do that from following the instructions I had on here? :/

[Prodigy]

I think you need to put in bold and large size font that the Transfer points thing is actually to transfrer WP into KP. Or better yet, dear CMs, please change "Amount of WP Energy to Trasfer" into "Amount of WP Energy to Transfer into KP"

People still mistakenly think that you first have to transfer your WP into the account, before buying subscriptions, when "transfer[ing]" WP is actually to buy KP.

Edited by Prodigy, 24 July 2010 - 02:04 PM.

[TrinaCross]

@ Katreyn : No, I just rushed into it not thinking
@ Prodigy : That's exactly what I thought I put in a ticket thingy, hope I get an answer before monday

A simple mistake just cost me the weekend ::

Edited by TrinaCross, 24 July 2010 - 02:20 PM.

[TrinaCross]

*taps foot*

anyone know if anyone is in the WP office today?

[Katreyn]

Its the weekend, so I doubt there are many people there.

Edited by Katreyn, 24 July 2010 - 02:52 PM.

[ZeroTigress]

*taps foot*

anyone know if anyone is in the WP office today?

Gravity doesn't work on the weekends. They REALLY need to change that. MMOs need 24/7 staff, not weekday staff.

[TrinaCross]

I agree...