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Mail System Issues


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8 replies to this topic

#1 Campitor

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Posted 14 December 2011 - 08:25 AM

Greetings Ragnarok Online Users!

We have started to receive reports of issues with the mail system that are preventing adventurers from retrieving the care packages, presents, and deliveries posted to them through the mail system. The production team has been informed of this issue and they have promised to look into it. For now we ask that you please avoid sending each other items or zeny through the mail system until we have had the chance to resolve this issue. Thank you for your understanding.
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#2 sayoko

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Posted 14 December 2011 - 09:10 AM

yes, i just lost a few items, becouse i was overweight and the mail normally "autosends" to the same mail, but it doenst appears
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#3 raxzi

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Posted 14 December 2011 - 09:51 AM

yes, i just lost a few items, becouse i was overweight and the mail normally "autosends" to the same mail, but it doenst appears

I lost My Cursed hand on mail system....15 minutes ago.. idk how to prove it..doesnt have Screen Shot :) ....
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#4 Inubashiri

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Posted 14 December 2011 - 09:54 AM

I lost My Cursed hand on mail system....15 minutes ago.. idk how to prove it..doesnt have Screen Shot :) ....


Send a ticket in with the characters involved in the mail trade and about what time it was (PST). That should be enough for them to find it.

Edited by Inubashiri, 14 December 2011 - 09:54 AM.

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#5 Trini

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Posted 14 December 2011 - 03:28 PM

Sad, I just lost 400K.

Sent a ticket, hope I get the cash back soon.
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#6 JamesN

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Posted 14 December 2011 - 06:11 PM

i lost The Paper Card and 100k. So sad :)

Plz Fix it. And give it back to me!!!!!!
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#7 Trini

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Posted 14 December 2011 - 07:28 PM

in response to my ticket they said check until 5PM PST on Friday and the item should be restored at some point between then and now. If not submit another ticket.
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#8 Moogle

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Posted 14 December 2011 - 08:36 PM

Let's hope that the mail system gets fixed soon. The last time the mail system went down, it took them a while, as in a few months, to fix it.
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#9 Inubashiri

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Posted 14 December 2011 - 10:27 PM

This is fixed already, but lost items are going to be restored by Friday 5pm from our logs. If you didn't get yours restored by then please ticket in



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