1144 replies to this topic

[Squagg]

I tried just now twice and I connected just fine.

Well, I have no idea why mines not working then it just continuously says Failed to connect to server...

[Inubashiri]

Well, I have no idea why mines not working then it just continuously says Failed to connect to server...

You might fall into what is explained here.

If it persists, do a tracenet and submit the contents of it to support here.

[Kimea]

Yay! They fixed it?

Okay.... I think I have to read all the way, at least mid way of the thread...

Edited by Kimea, 06 February 2012 - 11:46 AM.

[Novax39]

I tried just now twice and I connected just fine.

Lucckkkyyyyy :<

I'm on valk and no luck >_<

[DragonsOfDarknes]

I am also still unable to log on. All my accounts are on Valk, is Valk down or is there something I need to take care of to get my account going again?

[Inubashiri]

I just tried valk, ygg and ymir, valk seems to be a bit slower getting into but I was still able to get to char select. Are you even getting to char select?

[MikeyM3]

I still can't connect, just keeps saying failed to connect to server, has been this way for a while... I have Ymir Accounts and Valkyrie... IT just doesn't make sense why it's down more than it's up here lately..

btw this what you can use to check it, as you can see there is just a blank spot on the valkyrie Login spot...

http://www.mmoserver...ragnarok_online

thanks a bunch! =P still down!

[DragonsOfDarknes]

I just tried valk, ygg and ymir, valk seems to be a bit slower getting into but I was still able to get to char select. Are you even getting to char select?

I cannot even get to the Character select screen.

[Inubashiri]

I cannot even get to the Character select screen.

Okay run a tracert on iro.ragnarokonline.com and post the result in a support ticket here: https://support.warpportal.com/

[DragonsOfDarknes]

Okay run a tracert on iro.ragnarokonline.com and post the result in a support ticket here: https://support.warpportal.com/

Honestly not trying to sound stupid or anything, what exactly is a tracert and how do I do it? I am not as much of a gamer as other people, I just play during my breaks and lunch at work.

[NoyoLim]

Those who's IPs has been blocked, do a tracert like Inubashiri said.. My IP was also blocked, and now I can log in.. Though it took 1 day =)

[Volt88]

2 hours and still down ffs

[Inubashiri]

Honestly not trying to sound stupid or anything, what exactly is a tracert and how do I do it? I am not as much of a gamer as other people, I just play during my breaks and lunch at work.

http://kb.iu.edu/data/aihy.html

[DragonsOfDarknes]

http://kb.iu.edu/data/aihy.html

Okay so I ran my tracert, what information should I give in the ticket?

[Inubashiri]

Okay so I ran my tracert, what information should I give in the ticket?

All of it, copy and paste. As well as a description of your problem.

Edited by Inubashiri, 06 February 2012 - 12:18 PM.

[juneno]

just sent in the tracert. feels like i'm in an airport post 9/11. so this processing takes a day?

[DragonsOfDarknes]

All of it, copy and paste. As well as a description of your problem.

I sent in the ticket but this is my Tracert, how do I know if there is something out of the ordinary?


C:\Users>tracert iro.ragnarokonline.com

Tracing route to iro.ragnarokonline.com [128.241.93.60]
over a maximum of 30 hops:

1 <1 ms 2 ms <1 ms 75-149-53-150-SFBA.hfc.comcastbusiness.net [75.1
49.53.150]
2 37 ms 13 ms 23 ms 96.157.112.1
3 10 ms 8 ms 8 ms te-5-1-ur10.sanjose.ca.sfba.comcast.net [68.85.1
90.205]
4 14 ms 28 ms 13 ms te-1-1-0-6-ar01.oakland.ca.sfba.comcast.net [68.
85.155.221]
5 15 ms 14 ms 19 ms pos-2-4-0-0-cr01.sacramento.ca.ibone.comcast.net
[68.86.91.5]
6 23 ms 15 ms 15 ms pos-0-4-0-0-cr01.sanjose.ca.ibone.comcast.net [6
8.86.85.50]
7 15 ms 14 ms 48 ms pos-0-4-0-0-pe01.529bryant.ca.ibone.comcast.net
[68.86.87.146]
8 14 ms 13 ms 14 ms ix-1-3-0-0.tcore1.PDI-PaloAlto.as6453.net [66.19
8.127.13]
9 14 ms 15 ms 27 ms if-2-2.tcore2.PDI-PaloAlto.as6453.net [66.198.12
7.2]
10 72 ms * * Vlan3254.icore1.SQN-SanJose.as6453.net [66.198.1
44.6]
11 28 ms 40 ms 27 ms Vlan507.icore1.SQN-SanJose.as6453.net [209.58.11
6.22]
12 28 ms 25 ms 54 ms ae-7.r21.snjsca04.us.bb.gin.ntt.net [129.250.5.5
4]
13 23 ms 23 ms 23 ms ae-6.r20.lsanca03.us.bb.gin.ntt.net [129.250.2.1
46]
14 23 ms 23 ms 23 ms ae-1.r05.lsanca03.us.bb.gin.ntt.net [129.250.2.2
30]
15 * 56 ms 25 ms xe-0-2-0-7.r05.lsanca03.us.ce.gin.ntt.net [198.1
72.90.170]
16 24 ms 25 ms 26 ms portal.demarcation.gravityus.com [204.2.170.50]

17 25 ms 55 ms 24 ms www.playragnarok.com [128.241.93.60]

Trace complete.

[heartnotsubasa]

I can't log in! It says "Failed to connect to server" !!!!
I live in Canada (North America), my IP did not get blocked was it?

[firewind]

Interview with Oda xD

Edited by firewind, 06 February 2012 - 01:06 PM.

[NoyoLim]

I can't log in! It says "Failed to connect to server" !!!!
I live in Canada (North America), my IP did not get blocked was it?

Server is up.. My IP was blocked too.. I sent a IP tracet and they've unblocked my IP.. I'm in game now

[Inubashiri]

Server is up.. My IP was blocked too.. I sent a IP tracet and they've unblocked my IP.. I'm in game now

Good to hear.

[DragonsOfDarknes]

Good to hear.

Yeah but how long will it take for us that just sent our tickets this morning.

[Inubashiri]

Yeah but how long will it take for us that just sent our tickets this morning.

Just remember there are only a dozen or so support guys grinding through tickets in a very large queue with several ahead of you, they are working as fast as they can. I can't give you an ETA I just know they are going as fast as they can.

[Shiroi17]

I feel sorry everyone having to do a lot of overtime because of this, IT/Support job are really not easy when stuff like this happens =/

Keep up the good work, even if you shouldn't have time to read this =D!

[DragonsOfDarknes]

Just remember there are only a dozen or so support guys grinding through tickets in a very large queue with several ahead of you, they are working as fast as they can. I can't give you an ETA I just know they are going as fast as they can.

I know they are doing the best they can, and I didn't mean to come off as pushy, I really was just wondering if there was an eta on how long we'd be down, I do appreciate all the hard work going into getting this resolved.