1144 replies to this topic

[Ali0510]

Relog after you first get back on

I'm fine 50z warps ect. But I had a couple friends login saying they couldn't access their VIP account,

[xDeathAdderx]

I dont get why people have to RELOG after the first login? If they were already offline anyways. Apparently it isnt fixed then.

[Inubashiri]

I'm fine 50z warps ect. But I had a couple friends login saying they couldn't access their VIP account,

You need to relog completely not just go to char select, in case that is what they are doing, if not its something else.

[Lordblight]

still cant log in to ymir wat gives good sirs..... nvm just logged in

Edited by Lordblight, 02 February 2012 - 08:08 PM.

[Ali0510]

still cant log in to ymir wat gives good sirs.....

^ This is their issue they went on alts and came on to complain I refuse to log off completely until this issue is fixed

[Dreimdal]

This is ridiculous. I tolerated it at first because I know these issues happen sometimes, especially with online games, and I'm generally a patient person. But this has gone on for too long and been happening too frequently. It's completely unacceptable.

Putting it bluntly: You guys need to get your together already. I'm not paying money in order to look at login screens that say "Failed to connect".

Forego working on other things and make solving this issue your main priority, in fact, make it your sole priority if necessary. Just do whatever it takes to resolutely and finally solve this crap. It's long past the point of having gotten *tiresome*.


On a side note:

I was already thinking of quitting now that you have scared off most of my non-VIP friends who used to play. Almost all of them have quit over the past month or two. You might think shafting non-VIP is harmless or will help motivate them to buy VIP. I can assure you that in most cases, it's not harmless. You might think losing non-VIP players won't hurt your bottomline, since they're just non-paying bandwidth leeches, but the problem with this attitude is that VIP players are often friends with non-VIP players, and if you drive away one group, then you shouldn't be surprised if the paying group decides to follow their friends and also quit playing the game.

In any case, these login issues are starting to put the final nails in the coffin. Realize that this isn't the only place I can unwind and relieve stress; I have tons of other options too... Go ahead and keep driving me toward them.

[Minchi]

Just got d/ced again

[Mayhem]

This is ridiculous. I tolerated it at first because I know these issues happen sometimes, especially with online games, and I'm generally a patient person. But this has gone on for too long and been happening too frequently. It's completely unacceptable.

Putting it bluntly: You guys need to get your together already. I'm not paying money in order to look at login screens that say "Failed to connect".

Forego working on other things and make solving this issue your main priority, in fact, make it your sole priority if necessary. Just do whatever it takes to resolutely and finally solve this crap. It's long past the point of having gotten *tiresome*.


On a side note:

I was already thinking of quitting now that you have scared off most of my non-VIP friends who used to play. Almost all of them have quit over the past month or two. You might think shafting non-VIP is harmless or will help motivate them to buy VIP. I can assure you that in most cases, it's not harmless. You might think losing non-VIP players won't hurt your bottomline, since they're just non-paying bandwidth leeches, but the problem with this attitude is that VIP players are often friends with non-VIP players, and if you drive away one group, then you shouldn't be surprised if the paying group decides to follow their friends and also quit playing the game.

In any case, these login issues are starting to put the final nails in the coffin. Realize that this isn't the only place I can unwind and relieve stress; I have tons of other options too... Go ahead and keep driving me toward them.

Actually you would be amazed at the people that quit over all this.

Gms said before that changes they alway loose but end up gaining a few new players.

I think we are to the point where we are just loosing your long term gamers, AND loosing the new players because like whats been said, who really wants to play a game they can only get on sometimes.

I am actually pretty happy that I didnt pay this month, I can BARELY find time for ro, and hell youc an ask death adder, whenever I want to get on the game is DOWN, crashed, server login down, etc etc etc.

I agree I think all new events and patches should stop, you should make feb your valentines day present to us to fix the game.

If you keep adding in more stuff then you know all your doing it making it harder to figure out what has went wrong and broke the game.

[Scientistic]

Actually you would be amazed at the people that quit over all this.

Gms said before that changes they alway loose but end up gaining a few new players.

I think we are to the point where we are just loosing your long term gamers, AND loosing the new players because like whats been said, who really wants to play a game they can only get on sometimes.

I am actually pretty happy that I didnt pay this month, I can BARELY find time for ro, and hell youc an ask death adder, whenever I want to get on the game is DOWN, crashed, server login down, etc etc etc.

I agree I think all new events and patches should stop, you should make feb your valentines day present to us to fix the game.

If you keep adding in more stuff then you know all your doing it making it harder to figure out what has went wrong and broke the game.

Wait, some Game Travelers quit over this and Updates? What an embarassment. True Gamers dear to me, would laugh at me.
On Gameplanet, the explorer got to have Sta.

[LuxiLux]

Wait, some Game Travelers quit over this and Updates? What an embarassment. True Gamers dear to me, would laugh at me.
On Gameplanet, the explorer got to have Sta.

Damn, Scientistic making sense and bagging on all of you in one post.

[Lordblight]

sigh now hazy maze is broken again.....wow utterly useless once my vip runs out i'll probly just take a vacation from the game.

[Ralis]

I have to admire how much people can point and yell at Gravity for the DCs.

Yes, they definitely want people to be unable to log in and are doing absolutely nothing about it.

I'm sure it's being looked at, worked on, and if they could figure out exactly what was causing it they might fix it. There are a million and one reasons the game might be crashing, and not all of them are easy to fix or even something they CAN fix.

[Pres]

For some reason, it feels like drops returned to normal rates with all these d/cs. Could someone check?

[zr0rieu]

perhaps you are not getting the VIP bonus (if you are VIP)?

[Cargona]

I have to admire how much people can point and yell at Gravity for the DCs.

Yes, they definitely want people to be unable to log in and are doing absolutely nothing about it.

I'm sure it's being looked at, worked on, and if they could figure out exactly what was causing it they might fix it. There are a million and one reasons the game might be crashing, and not all of them are easy to fix or even something they CAN fix.

In 1985 the Coca-Cola company changed their formula and re-branded their flagship product as "New Coke". The general consensus of their customer base was that the product didn't live up to their beloved original Coca-Cola formula and they wanted it back. With in 3 months of Coca-Cola's decision they were faced with a choice, give their customers what they want or face cooperate suicide. You can't sit here and tell us that the problems are not easy to fix or that there is a possibility that they cannot be fixed. There is always a solution. Gravity is providing a service, and at the moment it's customers are highly dissatisfied with the service they are receiving. It's Gravity's IT teams JOB find solutions to these problems, If they cannot come up with a solution, hire someone who can. There is always options; If these are indeed DDoS attacks Move iRO to a remote server through a data hosting company and let them deal with it, they're more equipped to handle it. If this is not the result of a DDos attack, your current IT team is inefficient and should be replaced with someone who can fix it. Just saying if the status quo remains the same Gravity won't have a customer base left to disappoint.

Edited by Cargona, 03 February 2012 - 01:27 AM.

[mikeberserkr]

hmmm... good point...

but i dont think there will be such a thing as a "perfect company" or a company without problems.... this is something everyone will have to weather through... take it in hindsight.... you can QQ all you want ...or you can wait for it to get fixed...

personally, we have had the worst business problems (irl) before... & this is NOTHING compared to what others have to go through....

[shado]

For some reason, it feels like drops returned to normal rates with all these d/cs. Could someone check?

Kinda felt that way to me too, but I doubt it.

Also, the servers going down every 45 minutes is getting pretty -_-ing ridiculous, especially with the double drops.

I wouldn't be as frustrated if this were a normal week, but double drops means 4x as much money to be made, making me want to play a hell of a lot longer than normal.

But, surprise, log-in is down again.

[Kobold M.D.]

I have already informed our tech team to try and get this issue resolved as soon as possible.

[frankSG07]

again and again and again and again. please FIX it. I mean FIX, not just tap it a little then yell "and we are online people".
this is getting so annoying.

[Kobold M.D.]

again and again and again and again. please FIX it. I mean FIX, not just tap it a little then yell "and we are online people".
this is getting so annoying.

Unfortunately as much as I would like to give you a definitive answer on how it is being resolved and what is causing this problem, I don't have those answers. What I do is that our tech team has been looking into this issue since it first occurred and have been narrowing down the causes for it. Now I can't say for certain how or when a final fix will be in place, but we are working to get it fixed asap.

[An1ma]

and Friday's Maintenance will result in full outage of all WarpPortal games and websites.
http://www.warpporta...ouncements.aspx

Maybe Friday's ISP Maint started early?

[Kobold M.D.]

and Friday's Maintenance will result in full outage of all WarpPortal games and websites.
http://www.warpporta...ouncements.aspx

Maybe Friday's ISP Maint started early?

Sadly it did not. If it did I would be able to post on the forums

[Ali0510]

Unfortunately as much as I would like to give you a definitive answer on how it is being resolved and what is causing this problem, I don't have those answers. What I do is that our tech team has been looking into this issue since it first occurred and have been narrowing down the causes for it. Now I can't say for certain how or when a final fix will be in place, but we are working to get it fixed asap.

Thank you for Informing us of whats going on. All the best with the bug fixes...

[zakame]

Wait, some Game Travelers quit over this and Updates? What an embarassment. True Gamers dear to me, would laugh at me.
On Gameplanet, the explorer got to have Sta.

Embarrassment indeed. Pray ere the cynics, the elect, and the rooks. The true lay however, is still hidden; doubtful if only due to a single angry gamer.

[sukidayo]

.. Move iRO to a remote server through a data hosting company and let them deal with it, they're more equipped to handle it.

this is one of the reason why private server owners never have to worry about ddos. most of those running a private server are dumb as a brick, but as long as they choose a good vps provider everything runs smoothly.