94 replies to this topic

[DestinyDeoxys]

Haven't spend 1 cent on Item mall for 3 years already, I just wonder when will they actually induce me to spend money on Item mall again with the direction that Gravity is heading.

[titoine12]

0$ Because support is not really professionnal. When I argue with them, they answered 5 times the same answer for a ticket. This is disrespectful and unprofessional. I got a job just last week, so I have money to spend. But it won't be here, there is no point of spending anymore. They always put the same stuff in the item mall, but with different colors, most of the time.

[jerremy]

0$ Because support is not really professionnal. When I argue with them, they answered 5 times the same answer for a ticket. This is disrespectful and unprofessional. I got a job just last week, so I have money to spend. But it won't be here, there is no point of spending anymore. They always put the same stuff in the item mall, but with different colors, most of the time.

Send a ticket about that -sarcasm-

[titoine12]

Send a ticket about that -sarcasm-

Everyone that know me, know who I am, I'm not someone bad.

Edit: Still, some people don,t know what trust is and they only care about facts, they don't even wanna proove that I did something really wrong... For me to start over and spend more in IM? If that's what they want, they are not right! Instead of prooving me that I did something wrong, they copy/past tickets, because they know I'm right.

Edited by titoine12, 21 February 2012 - 04:20 PM.

[maldini]

Everyone that know me, know who I am, I'm not someone bad.

Edit: Still, some people don,t know what trust is and they only care about facts, they don't even wanna proove that I did something really wrong... For me to start over and spend more in IM? If that's what they want, they are not right! Instead of prooving me that I did something wrong, they copy/past tickets, because they know I'm right.

Same here. They unable to prove something concrete but yet accused me of something that I nvr do. Even after I provided some evidences... They still stand by their unproven theory!!!

[titoine12]

Same here. They unable to prove something concrete but yet accused me of something that I nvr do. Even after I provided some evidences... They still stand by their unproven theory!!!

haha! I knew I wasn't the only one, I'm sure there are way more people that they did the same thing.

[jerremy]

Hmm i always get nice answers and i get helped quickly and in professional manner.
None of my tickets have ever been answered in a rude way and they were always answered immediately (within few hours).

So i have nothing to say about their support really.

[titoine12]

Hmm i always get nice answers and i get helped quickly and in professional manner.
None of my tickets have ever been answered in a rude way and they were always answered immediately (within few hours).

So i have nothing to say about their support really.

wow, they always answer me without any emotions, not friendly but not badly, it takes up to 5-7 days sometimes and they answer the same

[jerremy]

I was going to quote something i quoted before but then i'd have to find the topic.. lol

[MrFantasmo]

wow, they always answer me without any emotions, not friendly but not badly, it takes up to 5-7 days sometimes and they answer the same

Really? because most of the time they answer very quickly with lots of concern

[titoine12]

Really? because most of the time they answer very quickly with lots of concern

This is sincerelyy really weird, look, that time they took 4 days!!!

Edited by titoine12, 21 February 2012 - 06:06 PM.

[MrFantasmo]

This is sincerelyy really weird, look 4 days!:

[Naughty]

wow, they always answer me without any emotions, not friendly but not badly, it takes up to 5-7 days sometimes and they answer the same

If your not satisfied i suggest you send a private message via Forums to Corvus.
He will need the ticket number, so he can look into it further.

[DigitalKitten]

No wonder I don't aford IM like others here.
I spend 9000 on Clothes/makeup and such, while ppl get IM.



GG that's why I'm poor.

[jerremy]

I spend hardly anything, cause this little high school student has no income! LOL.

[DigitalKitten]

@Jeremy, Don't you get money from goin to school? We do in sweden :x ... I never get that money saved, always runs away! Lol.

[jerremy]

Damn i wish i got that, even though i probably wouldn't get paid due to bad behavior in class (this meaning not paying attention, yawning, sleeping, ...).
My parents pay (school books, paperwork, trips, excursions,...) for me to go school lol.


Damn wish we got paid for that, why wasn't i born Swedishhhh.

[Svenatenine]

@Jeremy, Don't you get money from goin to school? We do in sweden :x ... I never get that money saved, always runs away! Lol.

REALLY.
We get financial aid over here.. And to get it, you have to sign the draft..

[titoine12]

If your not satisfied i suggest you send a private message via Forums to Corvus.
He will need the ticket number, so he can look into it further.

I tried, it's faster to get an answer but they still don't care of my opinon, clearly.

[Naughty]

I tried, it's faster to get an answer but they still don't care of my opinon, clearly.

I dont want this Topic to stray too much off course, but felt i needed to respond to you.
Imo, i dont think its a case of not caring about your opinion.
The Support Team will be under strict policy on how certain matters must be handled.

There are reasons why it is like that. Im sure if you asked Corvus politely, why things are the way they are, you would get an explanation. I will bet $100 that it wont be because they dont care.
Besides, even when you think it is futile, sending a private message to the Customer Service Manager, with polite feedback you have about a Customer Support grievance may actually, in the end, be a good thing.

Suggest that you approach Corvus and ask him why your case was handled the way it was.
Only question after that is if i lose the bet, who is going to break it to my Husband he has to pay up? :s