Logging in issues
#51
Posted 25 February 2012 - 06:33 PM
2. Yes I was DC'd
3. I have VIP Status.
4. I have been trying since I got DC'd
5. I get Disconnected from server, then it goes to you are out of available paid playing time.
6. Going from Server Select to Char Select.
#52
Posted 25 February 2012 - 06:34 PM
Alright Alright, Raise the Bounus Exp for VIPS xDDDDDD
TBH, I would rather be able to WoE properly than have more Experience events and crap.
#53
Posted 25 February 2012 - 06:34 PM
#54
Posted 25 February 2012 - 06:35 PM
Guess this will force me to have a more social Saturday night. Thanks for not allowing me to sit in front of my computer like a zombie all night RO!!
#55
Posted 25 February 2012 - 06:35 PM
Restarting the maps will ensure 30+ minutes of downtime for everyone, and in the middle of WoE that doesn't work.
#56
Posted 25 February 2012 - 06:35 PM
We are working on the login problem, we know 1 fix for it is a full maintenance, but that will cause significant problems due to the time of day it is. The problem does seem to be resolving though, as players are logging in, I hope some of you if you can get in will post such so we can verify this.
I don't mean to seem rude, or ungrateful for the time you put in, but isn't inconveniencing 500 or so people for a bit of time, better then having 300 or so angry and frustrated over not being able to login, some of us like myself going on 18 or so hours. If there is a fix, as much as bring down all the servers for a period of time is probably quite crappy, it seems to make more sense then saying "keep trying and hopefully it'll work".
Edit: Bah you had to post right before I said this ;(
Edited by Jsan, 25 February 2012 - 06:35 PM.
#57
Posted 25 February 2012 - 06:35 PM
2. Yes I was DC'd
3. I have VIP Status, but cant login to my non VIP account. I still have a full month left.
4. I have been trying on and off since I got DC'd.
5. I get Disconnected from server, then it goes to you are out of available paid playing time.
6. Going from Server to Char Select.
Having the same issues still as everyone else and still not able to login.
#58
Posted 25 February 2012 - 06:38 PM
The problem I am addressing right now is specifically the ones that happened around 6pm (40ish minutes ago) today. Older cases are likely going to need a different resolution. And inconveniencing the assumed 100 or so people is terrible, but compared to guaranteed downtime for the 3000 currently logged in isn't a wise move unless we are sure it is the only way forward and can be done quickly.
We are trying each step of resolution, escalating the fix method higher and higher (we don't skip ahead because the nature of the "fixes" themselves cause greater inconvenience).
The last step in resolution is a full maintenance... which is a major problem.
#59
Posted 25 February 2012 - 06:39 PM
Really funny how i can log in my Vending Account but not my Main! I think not Having VIP during WoE is better guys! don't buy VIP ANYMORE!!!!
It is starting to sound like a good idea
#60
Posted 25 February 2012 - 06:41 PM
#61
Posted 25 February 2012 - 06:42 PM
We are aware that login issues have just begun at about 6pm.
I would like you to post what your condition was when you received an error.
IE, were you just logged in a bit earlier.
Did you get DCed
What is your VIP status
When did you try to Login again
What error message popped up
At what stage of the login process did the error happen, IE Between login-server select, between server select-character select character select-loading map.
We are working on resolving this ASAP.
1) teleporting back to town when I got disconnected
2) paid one month 2 weeks ago
3) tried to log in an hour or so ago
4) said my paid time is over even though I bought a months worth of game time.
5) after I chose which server I was playing on (namely Valkyrie)
#62
Posted 25 February 2012 - 06:42 PM
In the end long as it's being looked into and there is a potential solution that will happen in time that's at least good to know~
#63
Posted 25 February 2012 - 06:43 PM
I have VIP Status. (I can login my non VIP vending account...)
I get Disconnected from server, then it goes to fail to connect server
#64
Posted 25 February 2012 - 06:44 PM
#65
Posted 25 February 2012 - 06:44 PM
#66
Posted 25 February 2012 - 06:44 PM
#67
Posted 25 February 2012 - 06:44 PM
Anyway, I'm VIP, originally got the out of paid time message, then the problem seemed resolved. Now I can't log in, though it's probably due to whatever reset you guys did.
EDIT:
Problem I got D/C
Yes I am VIP on that account
I tried to log in around 9 PM EST
Error message stated that I was out of available paid game time
It occurred at the server select screen.
Edited by Ramen, 25 February 2012 - 06:51 PM.
#68
Posted 25 February 2012 - 06:45 PM
And then it happened aswell after WoE later on, can't remember the exact times for that time.
Just a fyi.
#69
Posted 25 February 2012 - 06:45 PM
We keep going on with the fixes because not a SINGLE person in this thread is resolved, that means 100% of the problems still exist.. what other info should we go off of when it is a login issue that can't be reproduced without an actual account having hte problem.
Please post if the issue still happens right now.
#70
Posted 25 February 2012 - 06:46 PM
#71
Posted 25 February 2012 - 06:47 PM
Getting Failed to connect to server and Rejected from server (30)
Edited by KingOfBabylon, 25 February 2012 - 06:51 PM.
#72
Posted 25 February 2012 - 06:47 PM
#73
Posted 25 February 2012 - 06:47 PM
I wonder if there are ingame messages being broadcasted for those of use who can't login telling us detailed info on what to do....
VIP, ygg server...
Edited by Kadnya, 25 February 2012 - 06:49 PM.
#74
Posted 25 February 2012 - 06:47 PM
#75
Posted 25 February 2012 - 06:48 PM
We can't log in. It was fine, and then your superfix it again. Thanks.And login now please, it has been restarted.
We keep going on with the fixes because not a SINGLE person in this thread is resolved, that means 100% of the problems still exist.. what other info should we go off of when it is a login issue that can't be reproduced without an actual account having hte problem.
Please post if the issue still happens right now.
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