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Logging in issues


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#51 manyrabidrats

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Posted 25 February 2012 - 06:33 PM

1. Was logged in til about a half hour ago
2. Yes I was DC'd
3. I have VIP Status.
4. I have been trying since I got DC'd
5. I get Disconnected from server, then it goes to you are out of available paid playing time.
6. Going from Server Select to Char Select.
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#52 Tanthalas23

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Posted 25 February 2012 - 06:34 PM

Alright Alright, Raise the Bounus Exp for VIPS xDDDDDD



TBH, I would rather be able to WoE properly than have more Experience events and crap.
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#53 Fishyisafish

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Posted 25 February 2012 - 06:34 PM

2 weeks into VIP, can't log in, got dc'd after dieing in a fort, out of paid time, same as the rest here.
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#54 advoe

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Posted 25 February 2012 - 06:35 PM

This is definitely a VIP issue. I have a non-VIP account on Ymir that I rarely use and I was able to login with it. After successfully logging in with my non-VIP character I tried my VIP account and it once again told me my paid time had run out.

Guess this will force me to have a more social Saturday night. Thanks for not allowing me to sit in front of my computer like a zombie all night RO!! :P
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#55 Heimdallr

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Posted 25 February 2012 - 06:35 PM

We are going to be restarting all but the maps.. this means if you stay on a map you should be fine, but if you move maps you will DC.

Restarting the maps will ensure 30+ minutes of downtime for everyone, and in the middle of WoE that doesn't work.
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#56 Faldir

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Posted 25 February 2012 - 06:35 PM

We are working on the login problem, we know 1 fix for it is a full maintenance, but that will cause significant problems due to the time of day it is. The problem does seem to be resolving though, as players are logging in, I hope some of you if you can get in will post such so we can verify this.


I don't mean to seem rude, or ungrateful for the time you put in, but isn't inconveniencing 500 or so people for a bit of time, better then having 300 or so angry and frustrated over not being able to login, some of us like myself going on 18 or so hours. If there is a fix, as much as bring down all the servers for a period of time is probably quite crappy, it seems to make more sense then saying "keep trying and hopefully it'll work".

Edit: Bah you had to post right before I said this ;(

Edited by Jsan, 25 February 2012 - 06:35 PM.

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#57 teveegotback

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Posted 25 February 2012 - 06:35 PM

1. Was logged in til the server went down again right before 6 pm.
2. Yes I was DC'd
3. I have VIP Status, but cant login to my non VIP account. I still have a full month left.
4. I have been trying on and off since I got DC'd.
5. I get Disconnected from server, then it goes to you are out of available paid playing time.
6. Going from Server to Char Select.

Having the same issues still as everyone else and still not able to login.
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#58 Heimdallr

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Posted 25 February 2012 - 06:38 PM

There were a dozen or so players that talked to us about having this issue before 6pm.. if there were more then those players needed to get on the list.

The problem I am addressing right now is specifically the ones that happened around 6pm (40ish minutes ago) today. Older cases are likely going to need a different resolution. And inconveniencing the assumed 100 or so people is terrible, but compared to guaranteed downtime for the 3000 currently logged in isn't a wise move unless we are sure it is the only way forward and can be done quickly.

We are trying each step of resolution, escalating the fix method higher and higher (we don't skip ahead because the nature of the "fixes" themselves cause greater inconvenience).

The last step in resolution is a full maintenance... which is a major problem.
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#59 Randomititiy

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Posted 25 February 2012 - 06:39 PM

Really funny how i can log in my Vending Account but not my Main! I think not Having VIP during WoE is better guys! don't buy VIP ANYMORE!!!! :P


It is starting to sound like a good idea
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#60 Akami

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Posted 25 February 2012 - 06:41 PM

Why does this always happen on Saturday WoE? And don't give me that "it's been happening all week" either, I've been playing all week and this is the first time I've seen it happen.
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#61 Eaudaemon

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Posted 25 February 2012 - 06:42 PM

We are aware that login issues have just begun at about 6pm.

I would like you to post what your condition was when you received an error.

IE, were you just logged in a bit earlier.
Did you get DCed
What is your VIP status
When did you try to Login again
What error message popped up
At what stage of the login process did the error happen, IE Between login-server select, between server select-character select character select-loading map.

We are working on resolving this ASAP.


1) teleporting back to town when I got disconnected
2) paid one month 2 weeks ago
3) tried to log in an hour or so ago
4) said my paid time is over even though I bought a months worth of game time.
5) after I chose which server I was playing on (namely Valkyrie)
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#62 Faldir

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Posted 25 February 2012 - 06:42 PM

I apologise, my assumption for whatever reason in my head that didn't make it to my post was that it could be done to the individual servers and meant to say for Ymir first with it having the least on, I probably should've actually said that instead of just thinking it in my head ^^;

In the end long as it's being looked into and there is a potential solution that will happen in time that's at least good to know~
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#63 deangela

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Posted 25 February 2012 - 06:43 PM

I was logged in til the server went down again right before 6 pm.
I have VIP Status. (I can login my non VIP vending account...)
I get Disconnected from server, then it goes to fail to connect server
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#64 tunwaia

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Posted 25 February 2012 - 06:44 PM

arghhh was in game, message came across everything froze and got d/c from nameless first floor. Both accounts VIP
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#65 idonothaveanname

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Posted 25 February 2012 - 06:44 PM

If a full maintenance is what it takes to solve the problem please go ahead and start. If not now because of WoE then after. I'd rather have the problem fully worked on and fixed, rather then beating around the bush. Going on 20 hours without being able to log in now... And I do not have the patience to play my Non-vip account when I have already paid money for the vip benefits.
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#66 Beanbean

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Posted 25 February 2012 - 06:44 PM

Can we not reset forts to beginning of woe please with no loots please. I'd prefer either to leave forts to whoever had them at the beginning or to give them to whoever had them at dc like last time.
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#67 Ramen

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Posted 25 February 2012 - 06:44 PM

Yeah, I find it kind of funny that you say not to change maps and stuff to ensure we don't d/c, and of course immediately afterward I d/c.
Anyway, I'm VIP, originally got the out of paid time message, then the problem seemed resolved. Now I can't log in, though it's probably due to whatever reset you guys did.

EDIT:

Problem I got D/C
Yes I am VIP on that account
I tried to log in around 9 PM EST
Error message stated that I was out of available paid game time
It occurred at the server select screen.

Edited by Ramen, 25 February 2012 - 06:51 PM.

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#68 Tanthalas23

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Posted 25 February 2012 - 06:45 PM

Well it happened to me before Wed WoE for about an hour before, 1:00pm-ish for about an hour.
And then it happened aswell after WoE later on, can't remember the exact times for that time.

Just a fyi.
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#69 Heimdallr

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Posted 25 February 2012 - 06:45 PM

And login now please, it has been restarted.

We keep going on with the fixes because not a SINGLE person in this thread is resolved, that means 100% of the problems still exist.. what other info should we go off of when it is a login issue that can't be reproduced without an actual account having hte problem.


Please post if the issue still happens right now.
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#70 Alanthier

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Posted 25 February 2012 - 06:46 PM

Im not getting the out of time message, i was logged into the game, went into eden, THEN your message about not map changing shows up about 15 seconds later when i was talking to boya on my VIP account, and in mid conversation i was disconnected, tried to relog and i get the rejected from server (30) message
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#71 KingOfBabylon

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Posted 25 February 2012 - 06:47 PM

I was leveling up 2 characters, no changing of maps. Both got DC'd as well

Getting Failed to connect to server and Rejected from server (30)

Edited by KingOfBabylon, 25 February 2012 - 06:51 PM.

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#72 Gantrithor

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Posted 25 February 2012 - 06:47 PM

Still unable to connect.
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#73 Kadnya

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Posted 25 February 2012 - 06:47 PM

Posted Image

I wonder if there are ingame messages being broadcasted for those of use who can't login telling us detailed info on what to do.... :P

VIP, ygg server...

Edited by Kadnya, 25 February 2012 - 06:49 PM.

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#74 Ninjatbro

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Posted 25 February 2012 - 06:47 PM

I got dced at 6:00 pm exactly. I am vip and was in the middle of defending a woe 2 castle on yggdrasil server. got back in about 20 minutes later to get dced at about 6:40 pm. The first error message i was getting was Out of available game time. Then i got Rejected from server(30)
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#75 shado

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Posted 25 February 2012 - 06:48 PM

And login now please, it has been restarted.

We keep going on with the fixes because not a SINGLE person in this thread is resolved, that means 100% of the problems still exist.. what other info should we go off of when it is a login issue that can't be reproduced without an actual account having hte problem.


Please post if the issue still happens right now.

We can't log in. It was fine, and then your superfix :P it again. Thanks.
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