5 replies to this topic

[djvc]

When your service is down. I clicked on the MOVED button, and it only refreshes.
so enlighten me, where can i go to get your SUPERB service that does whatever it can to please its customers...... LOL

cause the service you are providing atm, is below average

[Inubashiri]

What?

[djvc]

What?

Never mind, The Customer Service Website is back up.

[djvc]

Sorry. Never mind. Your Service is still down.
Why cant you guys do one thing right!

Where do i go to replay to my ticket. Because i would really like my ISSUE with your COMPANY fixed

[DrAzzy]

You reply to a support ticket by viewing it at support.warpportal.com, and replying there - I don't recall the specifics, but it was pretty obvious once viewing the ticket on the support site. (there should be a link straight to viewing your ticket on the support site it in the email notification).

The support site is often _very_ slow, to the point where it sometimes fails to work at all. Keep trying.

I've inquired about why the support site is so miserably slow, and the best response i've gotten was a vague answer about security.

[Inubashiri]

Wait a bit, there is some database maint going on.