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How to post a tracert.


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#1 eerie

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Posted 15 July 2012 - 04:22 AM

Quoting Wiki for Variances:

Traceroute is a computer network diagnostic tool for displaying the route (path) and measuring transit delays of packets across an Internet Protocol (IP) network. Traceroute is available on most operating systems. On the Apple MAC OS, traceroute is available through opening 'Network Utilities' then selecting 'Traceroute' tab, or typing the "traceroute" command in the terminal. On Microsoft Windows operating system it is named tracert. Windows NT-based operating systems also provide PathPing, with similar functionality. Variants with similar functionality are also available, such as tracepath on Linux installations. For Internet Protocol Version 6 (IPv6) the tool sometimes has the name traceroute6.


This guide will be made under the assumption that the majority of people will primarily be using a version of Microsoft Windows OS. For any further information on tracerts, click the link below:

Wikipedia: Traceroute

To post a tracert, please do the following:

In Windows, select Start >> Programs >> Accessories >> Command Prompt. (Or you can select Run & type in cmd to open it as well.) Enter the word tracert, followed by a space, then the domain name in question.

(The steps are the same if you plan to "ping" instead of "tracert".
)

For Ragnarok Online, point your tracert towards the domain: iro.ragnarokonline.com.

After your tracert completes, type in the following:

tracert "domain name" > c:\"text name".txt (When you do this, do not use quotations.)

You can then later reach this file for reference under your C:\ drive.

Afterwards, open the file from it's location & copy it's contents. Then paste them to the forum, along with your point of origin. (For example: London, England.)


It is strongly advised that prior to posting your tracert information to the forum, that you complete and fill out a support ticket first. You can find out more about how to submit a ticket below:

How to send a ticket to the support system.

You will see each 'HOP' along the path to the site/server. On each line there will be three durations (in milliseconds) to each hop along with the domain name of that device and it's IP address.

You will see something like:

28 ms 41 ms 33 ms www.firstdevicedomain.com [192.168.0.1]
2 48 ms 41 ms 49 ms www.seconddevicedomain.com [16.70.15.99]]
3 92 ms 99 ms 98 ms www.thirddevicedomain.com [53.11.75.99]
4 122 ms 141 ms 137 ms www.domain.com [46.44.5.122]



Please note: If for some reason the ping or tracert contains your Local IP; please be sure to remove it from the file whenever you are posting to the forums.

It is recommend that you try using Lowerping & WTFast. (Both of which are available through warpportal). While lag issues can sometimes happen with a person's ISP. It can also be impacted by Gravity's ISP. (Though this is not always specifically the case.)

This topic is intended for tracerts only. Thank you!

Edited by eerie, 03 November 2012 - 12:24 PM.

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#2 eerie

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Posted 15 July 2012 - 04:25 AM

^Finished.

Edited by eerie, 15 July 2012 - 08:29 PM.

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#3 Axylus

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Posted 15 July 2012 - 04:57 AM

What is this? :o
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#4 DrAzzy

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Posted 15 July 2012 - 01:15 PM

Where are we supposed to be pointing tracerts now?
ragnarokonline.gravityus.com ?

Also, if you finish this guide, that will make my life so much easier. I'm so sick of telling people how to do tracerts.
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#5 eerie

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Posted 15 July 2012 - 03:06 PM

Fixed.

Edited by eerie, 15 July 2012 - 08:29 PM.

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#6 Inubashiri

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Posted 15 July 2012 - 07:01 PM

eerie, this is what I was referring to, I wasn't at home at the time to send it to you.

https://docs.google....XZO8JzvI7ULefPY

If it needs an edit or two let me know, its rather old.
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#7 eerie

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Posted 15 July 2012 - 07:06 PM

Ok thank you Inubashiri, I'll have a look at it now.
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#8 kasshin

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Posted 16 July 2012 - 05:57 AM

You can also right click anywhere on the command prompt, select "Mark", then use your mouse to select the text you want to copy, and press Enter to copy it into your Windows clipboard. Putting it into a file as mentioned works too of course. You can also remove the first 3-5 lines for privacy reasons if you don't want people to know your home network name or your ISP.
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#9 Axylus

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Posted 02 March 2013 - 05:21 AM

I've written some clearer and more robust instructions: :happy:
  • Press Windows-R (the Windows key and the R key).
  • Type "cmd" and then press enter.
  • Maximise the Command Prompt window that is opened.
  • Enter "tracert playragnarok.com".
  • Wait until tracert has completed. If tracert outputs six lines of asterisks in succession, then press control-C to terminate it.
  • Right-click the window and then choose "select all".
  • Right-click the window again to copy the selection to the clipboard.
  • Paste the copied text into the appropriate place, such as a reply to a support ticket.

Edited by Axylus, 08 September 2013 - 03:09 PM.

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#10 victorteami

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Posted 02 March 2013 - 07:13 AM

why so many ppl have the same problem...
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#11 Thallein

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Posted 21 March 2013 - 12:54 PM

Where are we supposed to be pointing tracerts now?
ragnarokonline.gravityus.com ?

Also, if you finish this guide, that will make my life so much easier. I'm so sick of telling people how to do tracerts.


I can't figure it out Azzy. Its saying iro.ragnarokonline.com is not a valid command blah blah blah
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#12 Axylus

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Posted 21 March 2013 - 12:59 PM

I can't figure it out Azzy. Its saying iro.ragnarokonline.com is not a valid command blah blah blah


Follow my clearer instructions in the second post before your own.
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