9 replies to this topic

[mat32322]

Hi, i have download the game yesterday and i still can't logging in. When I try to logging, a window pops out telling me that i'm logging into the server, but disapears right after. I live in canada, is that a problem? Or it's something else? I'm also playing requieme and i dont have the same problem. Please help me!

Sincely, J. Leonard

Edited by mat32322, 14 September 2012 - 12:46 PM.

[Facelessdeath]

I have the same problem i can't log in i download the game today what i must do can anyone help me plz?

Edited by Facelessdeath, 20 September 2012 - 03:59 AM.

[Oda]

I would highly recommend creating a tracert connection report. It could be a conflict between your ISP and our own that could be causing an issue with connecting.

1. Close all programs (very important for the accuracy of your results)
2. Open up a command prompt window (start/programs/accessories/command prompt)
3. Type: "tracert warpportal.com" (without the quotes)
4. Hit the enter key and let the trace run until it displays triple * symbols multiple times in a row. Then, press control-C.
5. Right-click in the window, and choose "Mark". Then, highlight the entire window contents with the mouse. Copy the entry (Press Ctrl+C), open an instance of notepad, and paste (Press Ctrl+V) it there. At the top of this file, please write the current date and time, including the time zone in which you reside.

Then please go to the warpportal support page and select "submit a ticket" to send your connection information to the GM Team. Please make sure to indicate when you were last able to connect and what ISP you are on.

[Facelessdeath]

thx oda i have done what you said and i send it to the gm team now i wait a message from the gm team

[giegaa76]

I have just the same problem as you had... did they solved it for you?

[Dometheus]

I also downloaded the game and can't login. I setup both accounts Warpportal and Maestia.
But still cannot connect to try the game out.

Here is my CMD Tracert:

Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation. All rights reserved.

tracert warpportal.com

Tracing route to warpportal.com [128.241.93.57]
over a maximum of 30 hops:

1 2 ms 1 ms <1 ms PANDORA [10.25.138.1]
2 13 ms 8 ms 7 ms 10.107.144.1
3 16 ms 9 ms 8 ms 192.168.32.77
4 9 ms 9 ms 9 ms 192.168.102.181
5 19 ms 21 ms 19 ms xe-8-1-2.edge2.Seattle1.Level3.net [4.53.158.9]

6 20 ms 19 ms 18 ms ae-13-51.car3.Seattle1.Level3.net [4.69.147.133]

7 20 ms 18 ms 35 ms xe-0-2-0-3.r04.sttlwa01.us.bb.gin.ntt.net [129.2
50.9.161]
8 19 ms 19 ms 19 ms ae-6.r20.sttlwa01.us.bb.gin.ntt.net [129.250.5.4
2]
9 44 ms 37 ms 41 ms ae-5.r21.snjsca04.us.bb.gin.ntt.net [129.250.3.3
9]
10 48 ms 38 ms 40 ms ae-0.r20.snjsca04.us.bb.gin.ntt.net [129.250.2.9
6]
11 49 ms 51 ms 45 ms ae-4.r21.lsanca03.us.bb.gin.ntt.net [129.250.6.1
0]
12 47 ms 49 ms 53 ms ae-2.r05.lsanca03.us.bb.gin.ntt.net [129.250.5.8
6]
13 46 ms 48 ms 53 ms xe-0-0-0-15.r05.lsanca03.us.ce.gin.ntt.net [198.
172.90.170]
14 50 ms 52 ms 49 ms portal.demarcation.gravityus.com [204.2.170.50]

15 53 ms 48 ms 48 ms portal.gravityus.com [128.241.93.57]

Trace complete.

[HussH]

i got same problem ........ any progress ?????

[DoomXiao]

If you live in Eu. you can't play cause of region block

[Joiadonilo]

realy.. i can't play beacuse i live in EU??? its sucks... :s i want play but i dont live in US... realese for another countries pls *.*

[SleepyAssassin]

There is already a Maestia released in Europe that is owned by another company. I do not know if we are allowed to post information about that but if you look for EU maestia, you will find what you're looking for. The two companies have rights to each area, which is why US is blocked there and EU is blocked here.