This has resulted in many accounts writing to us with compromised accounts and missing items and zeny. These restoration/hack investigations take a lot of your time and ours, when the situation could be easily avoided. Old passwords must be considered compromised. We have a large list of users who changed the passwords back and will be contacting them today through email to have them change to a secure password they have never used before.
Any accounts that have not changed to a new password by approximately February 8th 5pm will be force randomized. This will likely be repeated every few months to make sure that the compromised passwords are no longer being used.
Thank you -CM Oda ---
Here is the Knowledgebase article. https://support.warp...warpportal.aspx
First thing is to visit http://warpportal.com, and login with your WarpPortal Account.
Second you want to click on the Game Accounts button circled in Orange.
For this example Iâ??m changing the 1st game account, click on Edit next to the Game account name.
Normally you can change the Password here, if you know the prior password.
If you do not know the current Password, click on the
Fill in the information fields. Eventually those fields will be auto filled with the appropriate information, but for now you must put in the information.
If you have problems remembering the email and birthdate registered to the account, keep in mind it will exactly match the WarpPortal accounts information that is provided when you click on the â??Account Informationâ? link on the left hand side of the webpage (not shown above).
Click Submit once filled out
You will get an email sent to your registered email address.
Click on the â??Hereâ?
You will be sent back to WarpPortal page; if you must login again, do so, then click the here again from the email.
Fill in a new password that youâ??ve not used before, for security, and click submit!
If you need to update the email address to reset the password, or to bind a game account to the WarpPortal, please contact us via the Support Ticket system.
Thank you,
WarpPortal Support Team