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#1 Jasian

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Posted 14 September 2013 - 01:58 AM

Hello,

 

 

   I'm playing @ Draconis Server, I'm actually new here.. And i bought this Cap't Zack Costume.. Ofcourse, it's still in a box. (I Didn't know it was account bound). I opened it with the wrong Character and account so.. Please will you let me recover it as a box ? Thanks.. 

 

 

 

Username : Xtian592003

In Game Name : Achiie


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#2 Jasian

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Posted 14 September 2013 - 04:10 AM

anyone help me with this problem? i farmed a lot and stock up my zulie for this good costume..
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#3 Zurn

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Posted 14 September 2013 - 04:12 AM

You can submit a ticket and they might help you out with this but it's hard to say.

Submit a ticket - https://support.warp...in/Default.aspx
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#4 Jasian

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Posted 14 September 2013 - 04:14 AM

what would be the best way to solve this problem? well, if you could just transfer the "captain jack costume" to my other account.

username : jasian1994
ign : cashis and protagonist




please help.
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#5 Zurn

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Posted 14 September 2013 - 04:24 AM

You wound have to submit a ticket for them to do that.
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#6 Jasian

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Posted 14 September 2013 - 04:27 AM

i already did. thanks for the great advice. hope they do it as soon as possible.


or should i have to wait for the next update? thanks!
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#7 Jasian

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Posted 14 September 2013 - 04:47 AM

ticket number : 1BC-19C72020-013C
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#8 Zurn

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Posted 14 September 2013 - 09:27 AM

In 24 hours if they don't respond send a message to shazamO with the # and he can look into it.
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#9 Jasian

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Posted 14 September 2013 - 04:35 PM

where can i see if they already did respond to my request?
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#10 Zurn

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Posted 14 September 2013 - 04:49 PM

In the same place you sent it. Just log in and view tickets.
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#11 Jasian

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Posted 14 September 2013 - 08:13 PM

Zurn, here's the problem.
i did send a ticket but i haven't log in any account.

so i registered one, and i can't the view ticket section. i got the tick number, so how am i suppose to view it?
Zurn, here's the problem.
i did send a ticket but i haven't log in any account.

so i registered one, and i can't the view ticket section. i got the tick number, so how am i suppose to view it?
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#12 Jasian

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Posted 14 September 2013 - 08:25 PM

i sent a new one incase t'was not counted.


200-19C800C7-018D
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#13 Jasian

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Posted 15 September 2013 - 12:40 AM

I already logged in and still I can't view my ticket.. I really don't have the view ticket. why is it ? 


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#14 Jasian

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Posted 15 September 2013 - 01:08 AM

I felt bad & dissappointed , thought after the update.. I'll got my by items recovered or so.. tsk


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#15 Zurn

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Posted 15 September 2013 - 02:11 AM

You also get an email, but if you don't get one send shazamO the ticket number sometime today and he can look at it probably tomorrow.
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#16 Jasian

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Posted 15 September 2013 - 05:14 PM

do i get a reply in my email? i'm actually looking forward to it so i can go back playing again. thanks
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#17 Zurn

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Posted 15 September 2013 - 05:39 PM

you should, remember to check junk folders.


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#18 Jasian

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Posted 15 September 2013 - 06:39 PM

This is an automated response to let you know that we have your recent submitted ticket in our system and tickets are responded to in the order they are received.

Your ticket has been received and has been assigned a ticket number of [200-19C800C7-018D]. Please keep this ticket number for your records and include it in the subject (including brackets) of all future emails regarding this issue.

Based upon the contents of your Ticket, we have identified the following Knowledge Base Articles that may be helpful to you:

Ragnarok Online: Valkyrie Uprising User Agreement
End User License Agreement (EULA)
Ragnarok Online 2 User Agreement
RO2 Account Hack Prevention: 101
ROSE Online Premium Accounts


Thank you,
WarpPortal Support Team
http://www.warpportal.com
View this Ticket Online


Please do not reply to this email. Using the reply function will result in the WarpPortal support team not recieving your reply. In order to respond, please log in to the WarpPortal Support Site and reply to this ticket.




okay, anyway i only got this, just so you know. thanks
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#19 Zurn

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Posted 16 September 2013 - 10:13 AM

That is part 1 of 2, the next one should be the actual response to the ticket.


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#20 Jasian

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Posted 16 September 2013 - 05:26 PM

I did all the things that you've instructed. thanks :))

but anyway, its been 3 days or so..
i think i should have been given a reply or something.. i also checked in the msg where i sent to shazamo..

it says not read yet.


idk, so is it just me being new here?
tsk. i really want to go back playing. thanks
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#21 Zurn

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Posted 16 September 2013 - 05:48 PM

ShazamO was actually off today, so most likely tomorrow he will read it.


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#22 Jasian

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Posted 17 September 2013 - 04:24 PM

hello zurn!

i got a reply stating that they were unable to do the request because my two accounts where not in the same e-mail/warpportal account.


so how am i able to change my other account's email. thanks
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#23 Zurn

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Posted 17 September 2013 - 04:35 PM

https://support.warp...ount-email.aspx


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#24 Jasian

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Posted 17 September 2013 - 08:06 PM

thats not what i meant.

i need my two rose online account with the same email with my warpportal account. 2 in 1 :))

is it even possible?
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#25 Zurn

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Posted 18 September 2013 - 10:18 AM

If it isn't already on an account you can do this, https://support.warp...warpportal.aspx

 

If it is on one do this, submit a ticket asking to change the warp portal account from account X to be on the same as account Y. (X is the account that you wish to trade to, account Y is the account you have it on) They should be capable of doing this, but they will tell you if they can not.


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