Hey all,
I noticed many find difficult to solve the easy problems like corrupted file.
so I decided to put all solutions I saw so far in a little guide.
Q: Oh god my client didn't updated correctly what now?
A: Try: settings -> advanced -> check all
Q: Still not working
A: Try: settings -> advanced -> defragment
Q: I have an issue that makes my client not work, what now?
A: Try check all/ defragment/ check your firewall to make sure it doesn't block rose online/ maybe even restart your router.
Q: I can't access the forums/website from my browser
A: Try another browser and/or clear Cache
Q: I tried everything but the issue is still there, what now?
A: Are you sure you have a connection to the internet? Maybe try reinstall the game.
Q: I am getting disconnected at the login, how do I solve it?
A: Try to repatch with settings -> advanced -> check all!
Q: It doesn't work?!
A: Close the client and open new one, try to defragment and if that doesn't work last options I can think off are check your firewall/reinstall.
Q: Still not solved, what now?
A: Re-download
Q: It didnt help still having the problem?
A: Send a ticket
Q:Did you disable multi-client?
A: No, repatch when it asks to close the currently running client, your client was not updated correctly or a new patch has been released.
I will answer some Frequently asked Questions!
Q: I lost a item what do I do?
A: Submit a ticket and wait 48hours for there reply, after that send a private message to Krexus with your ticket#.
Q: My character is blocked, what now?
A: Submit a ticket and wait 48hours for there reply, after that send a private message to Krexus with your ticket#.
Q: I shared my account/character and now lost access to it, what now?
A: Submit a ticket, but I think the chance is small that they will help. this is because the Terms of Service doesn't support sharing accounts.
Q: They wont listen to me, what now?
A: Stay polite and search for help from your fellow players, you can also send a send a private message to Krexus with your ticket#.
This is what I could think of so far, if you have more questions let me know and I will edit this topic.
Some handy links:
How to make a ticket:
Make an account or sign in before submitting a ticket
https://support.warp...ort-ticket.aspx
Server Status (Online or Offline):
http://www.mmoserver.../na_rose_online
For information about the game:
http://rose.irowiki.org/wiki/Main_Page
Edited by Zurn, 22 September 2017 - 11:11 AM.
Changed CSM name/link
